Cocoon Resort & Villas

DO NOT STAY HERE!
This fake resort is a complete ripoff and is falsely advertised. Property is deserted, unkempt and in the middle of nowhere. I booked my clients there for their honeymoon and they felt duped! $3,291 down the drain! The bathroom was disgusting, the fridge was full of mold, the private pool was dirty, there were only 2 guests on the entire resort! No front desk, no nothing! They refuse to reimburse. They didn't stay even one night. Please don't throw your hard earned money in the trash by staying here.

**DO NOT STAY HERE **
This was suppose to be 1st year anniversary trip to celebrate but this resort almost turned it into a nightmare! This trip was booked months in advance after seeing their beautiful property and room pictures online and their website. THE PICTURES WERE COMPLETE LIES THIS PROPERTY LOOKS NOTHING LIKE THE PICTURES!
I checked into this resort on 5/14/19 that was my first mistake! We should have ran as soon as we pulled up to their supposed lobby that was very dark and gloomy! A grudgy sketchy looking man and woman came out to greet us both were wearing dirty polo shirts with the resort name on them! They made us take our suitcases out of the taxi and searched our luggage on the ground! Not even inside! Due to the recent attacks in Sri Lanka I understood the search but what I didnt understand was that there was NO SIGN OF SECURITY ON THE PROPERTY! Once we completed the search we went into the "lobby" area and was seated in two very old chairs and told to fill out a form! There were no computers no front desk just two dirty looking employees who wanted my personal information! Once again we should've ran! But I'm an optimist! So once we finished the guy loaded our bags on a golf cart and drove us to our private villa with a private pool! While driving I noticed I didn't see any other guests NOT ONE! When we pulled up to our villa OMG IT LOOKED SO DIRTY AND OLD! We walked down some stairs to get to the entrance of the villa and it got worse! The room had smell that I can't even describe it was horrible! The bathroom was old and also smelled I wouldn't bath an animal in there I didnt want to touch anything in there! They attempted to put Rose's on our bed that spelled0 out happy anniversary! That would've been a nice gesture if there wasn't dead flies on my bed! The room was very old NOTHING LIKE THE PICTURES! The pool area to the villa was DIRTY AND LOOKED LIKE IT HADN'T BEEN CLEANED IN A MONTH! The patio furniture near pool was was old and dirty! There was no TV in the main area of the villa you had to leave your room go outside next door to the "TV ROOM"! Me and my wife were standing there in complete shock! The dirty looking employee (he was actually ok to talk to) handed us a key to the villa but the lock was old and definitely wasnt secure! I asked the man how many other guests it were he said its ONLY YOU AND ONE OTHER GUEST! In that moment I was done! He asked me was I happy I absolutely not! I got on the phone with my travel agent and informed her about the conditions of the resort and how unsafe we felt! There was no way we could stay not even one night there! I felt like if we would've went to sleep we could've been robbed it was so shady! Our travel agent saw the pictures and immediately started looking for other accommodations for us! Because it was getting late the search was frantic because there was no way we could stay there! With in the hour from check in we found a different resort and the taxi was on their way to get us! I informed the "Front Desk" that due to the resort my villa and safety issues we are checking out immediately! That lady said she understood! So did the man! I asked about a refund and the lady informed me it would go back on my credit card! Once home I received an email from COCOON RESORT STATING THEY WILL NOT REFUND ME BECAUSE I CHECKED OUT BEFORE A RESOLUTION COULD BE FOUND! What resolution? It was dirty the employees looked like they were setting us up WE DIDN'T FEEL SAFE NO CHANGE OF ROOM COULD'VE HELPED! Oh we were also told the food selections were limited due lack of guests! This was the worst experience of my life! We were there for maybe an hour and COCOON RESORT WILL NOT REFUND OUR MONEY! DO NOT STAY HERE! I HAVE PICTURES!

It was a disappointing experience we had here. The food and the service we received was unbelievably horrible, Aircon was barely working and no water pressure in the shower. Seriously Wonder how they got a 5 star grading! Never again and will never recommend this place to anyone. Just a major rip off! A pic of my lunch is attached.

This was a total dissapointment. I had so high expectation for this place. May be it has passed it's hey day. We booked the villa with private pool for our honeymoon. When we reached there, nobody was present, like it was totally desolated. After searching and calling some employees came out to help us check in. The accomodation was beautiful and surroundings was serene. But their service is so bad that it lost the appeal. We ordered lunch in the room and had to wait for 1 and half hour, we would ignore it, but they did not remove the dirty dishes, even after repeated calling! The area was not very clean, lots of foleage and muddy.maximum lights were kept off at night, which was terrifying. We were trying to enjoy despite all these, but the last dinner at that place still haunts me. It was the most expensive item on the menu and called seafood treasure (may be) and it was an absolute disaster, halfcooked, unseasoned calamari and lobster (such waste!), I instantly got sick and vomitted after tasting it. We told the stuffs and they pretended like they did not care, it was our fault that the food was raw!
Finally, I want to say this place has lot of opportunity, beautiful colonial set up and wild life but the management needs upgradring, if you can't provide the amneties of a five star establishment, then lower youe price and stop calling yourself 5 star.

A fantastic week to finish our tour of Sri-Lanka. Staff are amazing. Location is great. Highly recommended.

First day, they ordered me to pay the full amount the first day right before checking in I asked for the invoice which they didn’t give and they didn’t give the invoice even after checking out saying that there is a system error.

The food in the restaurant is ALWAYS the same menu.and such a small variety of food.the desserts are always pineapple, papaya, watermelon.

The staff members wear such a filthy and disgusting dress code. Very unprofessional.

The rooms were very badly cleaned when checking in. I went to take a shower but then there were bugs and moths just flying around and it was also inside the “jacuzzi” the bottom of it was so unclean.

There are many other great professional hotels along the Beach coast and I would not recommend this to anyone.

Beautiful Boutique Villa in Induruwa area. And located in Village side. This is is place for luxury holiday!

Words can't describe this place it's just amazing wonderful staff, exceptional food and service

Beautiful well laid out garden. Great place to relax and unwind. Please note that this property is on the land side of Galle Road and hence there is no access to a beach. The rooms are very large and comfortable and the staff are very attentive and helpful. The food is tasty and with a little imagination the Chef could have made the spread more attractive by adding a variety of salads and a few more main dishes.

Rooms are spacious and clean.location is perfect for anyone visiting the city, easy to reach all main attractions.staff is very friendly, kindness and helpful. It's a loving place.

Great place to relax as it’s peaceful. Silk rooms are very spacious. Staff are nice but not efficient. They do not inform the guests of all the facilities eg.complimentary transport to beach nor Spa. Buffet was nothing fancy. Refilling of dishes are not done efficiently.

Amazing place, I got to meet the owner and he was the nicest person ever. I think they should work on the service a little more, but overall a great experience and a great place!

Staff is to co-operative, very humble specially the manager (Mr. Lasantha) and the tour driver (Mr. Dilum)

Staff is very friendly and cooperative. The environment is very quiet and good for relaxation. But the private pool is too deep and there were too many bugs and insects inside the villa, and for that I would give only 3 stars.

One of the worst place I have visited. Food is tasteless and restaurant service is very poor. Rooms were filled with mosquitoes. No proper hot water facility as well. Utter waste of money.

Stayed at the resort during last week December '17. Had a relaxing stay with family. The rooms are well maintained with a very big bathroom with jacuzzi.
Staff was courteous.
Breakfast was good with a mix of srilankan recipes and continental food.
Dinner was little disappointing as the Indian vegetarian food was not of great taste. The paratha didn't seem to be properly cooked. Pasta and soup was good.

Overall enjoyed the stay and the kids enjoyed too.

Quiet & peaceful. Friendly staff. Nice pool & bar.
A little far from the beach and food not sufficient for vegetarians.