SriLankan Cargo

This is a place where only authorized persons are allowed. It is not designed for the public to visit as of the security concerns. However the purpose of the place is to serve the public. The procedures of clearing packages are extremely complex and there are multiple parties connected to clearing a package. There is no standard order or a customer journey to follow. It all depends on the nature of the package. Some of them might require special certification, approvals or the package might not be allowed at all. The public is not aware of these policies and procedures. That is why, when someone is trying to get clearance on their own, it is most likely to take too much time as they don't know what documents are needed and where they should get them from etc etc. However there is a lot of room for improvement as well. Especially this information technology and system stuff. There are a lot of processes that can be made autonomous or facilitated via online.