Earl's Regency Hotel

Very helpful reception area. Gorgeous for Christmas. So many trees and decorations. Reception staff directly helps to go to the room and that was good. Breakfast was unbelievable. Its going on international.thank you for the chefs in restaurant making omelets or hoppers or other things. Fun to try and fresh fruit being cut. Right next to a great walking area and the sunsets are amazing from the veranda. Rooms. I’ve never seen such a beautiful view together mountain and river. Room is really good and cleanliness is perfect. Definitely come back.

Great customer service, wide variety of delicious food, breathtaking views, clean spacious rooms. Stayed for Christmas Evening. Nice arrangement of seasonal food and drinks and live music

I stayed at the hotel on the last day of my week-long stay. It was comfortable and the food was good.

A 2-star hotel trying to come across as a 5-star hotel. For example, the bathroom is spacious but the toiletries are watered down. Many of us found our rooms hot and stuffy because the air conditioning doesn't really work. It just blows hot air.

What I found truly appalling was this disgusting fan pictured below. We had asked reception to please do something about the air conditioning situation in the room. After giving us the run around for an hour and a half, someone eventually came to our room with a solution: this filthy electric fan.

I have stayed in my share of hostels and budget properties over the years, but this item is in the running for the most gross and disgusting thing I've ever seen at a property, and it's at a property that claims to be a 5-star hotel.

In my observation, the staff were trying their best to help. This is 100% the result of incompetent management and extreme cost-cutting.

The hotel is beautiful, the price is very reasonable, the restaurant is clean, and the breakfast and dinner options are good. The people are friendly and offer their services with a smile and politeness. I recommend it

A great castle in the mountains, with long and winding room corridors, people can accidentally discover the beautiful garden and swimming pool with light sculptures, and the saxophone player plays love songs along with the delicious food. It really makes people intoxicated and overeat!

Must visit designation location in Kandy. We had a great time there. Room, location, Staff and Service all worth the money. And they gave me a free birthday cake also.

Absolutely loved it.the property.the view.the rooms.everything was just so amazing! One should really just spend 1 day at the property itself.to explore the total natural beauty.food is mind blowing.the dinner and breakfast buffet spread is huge.and every single thing in the spread tastes divine. The service and staff is very prompt.and takes care of you properly.totally loved it.wish we could stay here for 1 more day.

Lovely hotel with great service. Shawyantha and the staff at the reception was really helpful and my regards to restaurant and housekeeping staff as well.keep going

From arrival to departure, this hotel was an amazing experience. The staff were extremely courteous and friendly, and the scenery was breathtaking. The hotel room was exquisite. Mr. Dilhan should get an honourable mention for making this wonderful stay possible. Thank you for everything. Will definitely visit again.

I went last two days before to make room reservation. I met there an amazing person in front desk. His name is Thilina (Front desk trinee)
He guide me to everything nicely. Im really really Happy about His Good Hospitality & Costomer service. Highly Recomonded Earls Regency staff & everyhing. Im really happy

Thank you very much Mr. Sudesh and entire team of Regency for helping me to complete my wedding successfully in a short amount of time in this pandemic situation. Your hospitality and services are superb and food is great as always. They follow the covid-19 rules and regulations thoughrouly and ensure our safety. I highly recommend and thank you once again for your support because without that this want be possible.

Great hospitality! The staff was polite and attentive. The food was excellent as well and they follow the covid-19 regulations to the point as well. Will recommend to anyone and definitely will be back

I had a good time with this hotel, I went to celebrate my mother birthday.they have done very well they bring the cake and they play the carol also. I asked them to do some additional stuff I didnt pay anything additionally.staff is very great.they have done well.everything is very nice. Thanks a lot. I high recommend if you want to celebrate a birthday party go to this hotel.

Although it was the pandamic situation, they are made our Stay more comfortable. Special thanks goes to Mr. Malan & Mr. Sudesh for helping us in every movement from the beginning till the departure.

Nice place.good foods absolutely.so delicious.lightning system also perfect in the hall.such a good hospitality service from all the employees of the hotel.there also a carpark in there. Mahaweli river is situated infront of the hotel. View is perfect.swimming pool, rest also hve. 5star hotel.perfect place.

Nice place to visit. Good food & room service. Special thanks to Ms. Janani who paid kind attention to my request on room, on behalf of my child.

Yeah, over the weekend, me and my family stayed at the hotel, good experience and good atmosphere, staff was so friendly, helpful and very attentive at alltimes, noting about the food, in the trying and demanding conditions with the epidemic situation, good buffet layout.but as the situation improves, exciting times ahead, sure more varieties will be layed. As of rooms, wow it has to be mentioned that the rooms are really clean, spacious and comfortable.
View and layout, superb, lush greenery and very picturesque.
To sum it up, Thank you Eral's Regency's.
You deserve a bouquet, keep up the good work, Sri Lanka Tourism needs you.
Ravi Seneviratne, RM 321

The best hotel I've been in kandy. A bit far from the city but it's totally worth it. This one of the two or three 5 star hotels in kandy and it does live upto it with excpetional and polite, skilled staff. With exquisitely designed interior and rooms. The best vacation i had and I regret not staying more days. Had all the items there should be in the room and was well equipped. Tge dining experience was great too with a variety and food were delicious. (Try the ceaser salad) literally no compain. The 5 star rating is well deserved. Dining hall has a nice view and is super comfortable and amply lighted. Even the lounge checkin entrance and everything. Ample parking with security. I'd recommend again and again for a vacation or date with your loved one. Trust me it's worth every ruppee you spend.

My family stayed there for one night on 16/17 April. Good to see the hotel is full of guests and we understand painstaking approach to keep the operations uninterrupted with much restrictions by hotel management. Great efforts.
Please look into below as positive comments
No one there to take over our baggage at entrance (02 staff was so busy and not courteous at all)
No welcome drinks served.
Same dishes served at lunch was very visible at dinner buffet as well.
Room was bit smelling (214)
Only one Nescafe sachet at room. Called room service/ reception at 6 am- no response.
After 2 reminders at 6.30 am, coffee sachet delivered.
Worst experience at 5 star hotel. I already deposited 15 k and front office demanded balance 12 k at the check-in (felt so bad, I am at a lodge at Pettah)
Dont offer budget deal, if you cant maintain your minimum standard or take out 5 star badge.
Staff is so friendly and breakfast was really good.
Hope this situation will improve for future guests and will not recommend for any known person/ family