Suisse Hotel Kandy

A Historic Hotel in Kandy with Old Architectural Design I am writing to discuss the opportunity to renovate your historic hotel in Kandy. The rooms are outdated and in need of improvement. Enhancing the dessert and salad offerings, as well as introducing Sri Lankan cuisine to foreigners, will create a unique experience for guests.

Awesome. Breakfast and dinner buffets very good. Good variety. Excellent cleanniness. Good support of staff. Nice location on the Kandy Lake. The rooms and the room service was awesome. The hospitality was great never felt that I was away from my home country. If one visit Kandy he should definitely visit this hotel. Overall excellent experience.

Rooms are of good quality but the food service should improve. When a buffet is ready, the empty dishes and live cooking needs to be well coordinated so that all who come to dine gets to taste all the dishes and all the foods served live (like fried meat, baked fish, hoppers etc). Long lines in front of live cooking section and when the dishes are empty, and not refilled immediately, the diners somewhat disappointed. The atmosphere is really well maintained to keep its colonial identity, which is a plus point. And the hotel is very easy to access from Kandy city center.

Such a Nice Location. Peacefully. Friendlly Staff. Delicious Srilankan authentic Meals. Property Standed Want to improve.

Beautifull old holtel, you feel like you've stept back in time.
Restaurant is good, room clean and not small, but could use a little restauration.
One thing we did'nt like that there was a party near a room at the restaurant, and the music was too loud, and they did'nt want to close the doors to it, so we had to raise our voice to make a conversation.

The worst ever hotel for quarantine. Government quarantine is so better than this hotel quarantine. I never n ever recommend this hotel for quarantine. Worst of all.

Not a bad place to stay. Not the best but ok. Hotel is poorly managed. Rooms very poor. Staff and location was amazing.

Suisse hotel kandy situated in heart of kandy city near kandy lake. Location of the hotel is very important since it's near to word famous buddhist temple in sri lanka is temple of tooth relic. Also, near to kandy city center.

Room service is excellent and what I like the hotel is food. They serve you sri lankan authentic food I can assure that no artificial flavours added.
Rooms are spacious and with nice window view and I would be great if I have got with balcony.
Out side window I spent time watching cute monkeys.

True hospitally of sri lanka can experience once if you visit suisse hotel kandy

Some kind of old hotel available in Kandy. Last week I participated for wedding in here. They totally care about customers and try to give best service.

Situated in the heart of Kandy and has nice view. This hotel has the lake view and view is breathtaking. Hotel has a swimming pool. This an old hotel and has a history too. Service was good and food was good too. Rooms are fairly big and nice too. Recommend this hotel with five stars

The hotel needs an upgrade. It's a very nice colonial building in a beautiful location but not well maintained and not very clean. Food needs a lot of improvement.

They had a small balcony area with greenery and furniture. On the table however, where the candle was sitting on water, there was mosquito larvae in the water, swimming inside. It was disgusting and sad to see them help breed mosquitoes especially with dengue as a danger to everyone.
Naturally, there were mysteries mosquitoes biting us there too.

It was an excellent hotel with good food and service. But i lost one of my external harddrive which was kept in my laptop bag. We locked our doors at all times, but don't know whether it was stolen or misplaced

The hotel is rustic and a pleasant place to stay. Our rooms opened right into the garden which was nice in the mornings and evenings.
The hotel is right next to Kandy Lake where we were able to have a relaxing morning stroll (if visiting, remember to take some cooked rice, as there are wild ducks that expect to be fed). Sri Dalada Maligawa (The Temple of the Sacred Tooth Relic) is also not a far drive.
The staff were friendly, although it took time to check us in.
Bathrooms need some maintenance and could have been cleaner. Doors also need some upkeep, but nothing is unusable.
However the only major downside is the swimming pool. We were looking forward to a relaxing day at the pool but the water was completely murky and unclean.
I also wish ironing boards and irons were provided in the rooms.
But we still enjoyed our short stay.

Service is not up to the professional standards.i. E awaiting dessert plates for 15 minutes, huge delay in table cleaning after meal. More vaccume to improve service quality.

No direction method for reception halls, Elevators are in critical stage awaiting tragedy.

Parking is a mess, not supportive.

Located in close proximity to heart of town and nice sorrounding.

NEVER AGAIN.
I had a social gathering with a few long-lost friends a few weeks ago on my last visit to Sri Lanka and decided to meet and have lunch at Suisse Hotel in Kandy.
What a nice hotel, very colonial/modern. Loved the set-up and the lay-out. Very welcoming entrance and the reception staffs were nice, but seemed a bit stressed or tensed.
The restaurant staffs were very friendly. However, not very knowable about the menu and daily offering, seemed like some waitstaff were new. Being in the hospitality industry myself, I think it’s not their fault, it seemed like, no daily briefings held with floor staff or proper orientation. They did not seem to have clear direction from the upper management.
The staffs were very quick in taking the orders and serving our drinks, and that is what we were there for……. Drink, drink and more drinks and catch up on long lost time.
Sad to say, thereafter, things started to go downhill…. All the staffs start to withdraw for no given reason. We did not have the prompt service we received when we walked-in. We noticed a prominent well-built lady manageress (dressed in traditional SL attire) shouting loudly at the poor waitstaff about something that had gone wrong. We felt the staff were intimidated and embarrassed. Given the situation, we also felt very sorry for the staff as they seemed bullied by this person, (I used this words in the contest of the situation we experienced). You would expect her to be pleasant as a manager who represent the hotel and moreover, as an example to the staff.
When I inquired from the staff, I was told that she was the Sales Manager and she has always behaved like this most of the time. This was absolutely shocking news to us. To think that the staff had to leave the service behind and attend to her requirements, this also reveals the plight of the poor staff and only represents the standards of the hotel.
If not to the stupid female manager we world have had a nice lunch and a great reunion.
What a shame……, all ruined by this arrogant manageress. Feel sorry for the staff.
I hope you use this feedback to your own advantage and make some immediate changes to make it a great hotel.
Please remove this Sales Manageress? From being in a public areas as she is a bad image to your great hotel.
Sri Lanka has a lot to offer. This has been a very disappointing experience, the least to say.
WHAT A SHAME……

For my sister's wedding we selected this place. But it was a very unpleasant experience due to its service and we realy dissatisfied and disappointed with their service this time. Food was bland and poorly cooked. Tea cups provided discolored with stains and not properly cleaned. And we have forcedly charged to buy carbonated drinks for alcohol for Rs. 800, which we can buy for Rs. 200 for outside. In my previous visit I gave 4 stars for their service. But for this time its not worth even 2 stars.

Très belle hôtel des années 50 resté dans son jus, style colonial
Très dépaysant
La restauration est bonne sous forme de buffet

Located right on the lake with a short walk to the temple of tooth and the market.
Pool was also very nice.

Food was ok
Cleanliness was ok
Service was ok
Near the Temple of the tooth relic and the town that is a advantage