The Grand Hills

A wonderful stay in Kandy with the most beautiful view ever!

Chaminda and his team was very helpful and nothing was to much trouble. It felt as if we was more in somebodys home with an amazing pool and view then a hotel.

Breakfast was very nice including a fresh smoothie and fruit platter.

If you want to escape the busy streets and live in paradise for a few days definatly check out this place.

Although it is pretty far from the city center, the view is spectacular. The host is nice. In one morning we found a gecko in the room, but this is sri lanka.

Worst ever hotel service I have ever experienced. They are a complete scam. I will avoid them at any cost. These management people are money squeezer with misinformation and worst service possible. The amenities are also very cheap. Don’t even think of going there

Dilapidated hotel with rotten electrical system. The lack of light here is the norm; not only are the light bulbs not screwed in everywhere, but the hotel staff turned their attempts to fix it into a short circuit. Which they couldn’t fix and ruined my whole day. Since I was forced to sit in the room like a security guard and wait until they tried to fix it. By the way, if there is no electricity, there is no Internet, no air conditioning, no light! In this country it is impossible to sleep at night without air conditioning or at least a fan. I asked for a refund for the ruined last day - they refused. And after I left, they closed my booking on Booking, allegedly I was not in their almshouse at all. Their behavior says a lot. Disgusting attitude towards guests. Don't waste your time and money on this place!

It was a very wonderful experience, and the view is very wonderful living in the bosom of nature, and I thank my brother and my dear friend James, for his hospitality, and it really made him a brother to me. I, I thank all the staff

The location was far out of the city, but the hotel looking itself was very nice. The room did not have an air conditioner and there were other rooms available that did. The communication was very poor as they wanted to charge more money. Some of the food was good, but the chicken was not!
They never came back to check on us, we had to find a person who worked in the hotel to help us. When the wait staff returned, they said they didn’t bring the rest of our food because they ran out. Mind you, there was only one other family staying in the entire hotel besides us! Once again throughout the entire stay the communication was very bad. Not a place that I would ever stay at!

The overall experience we had at the hotel was excellent. The surrounding is very calm and relaxing. Very spacious Room with private balcony views is amazing and ideal to have a relaxing break from your busy life. Rooms were clean and food was delicious with lots of varieties. Staff are very friendly and helpful.

The grand hills is beautiful. It has a beautiful view of the destne forests, the accommodation is new, modern, clean. The approach of the staff is professional, yet human and friendly. The cuisine is excellent. The garden of the hotel is great with a swimming pool and deckchairs. A luxury hotel in the interior of Sri Lanka.

I just loved my stay at The Grand hills kandy everything from the welcome drink to departure the hotel staff made sure I had a memorable stay.specily manager super Nice The highlight of this Hotel is the location it is situated in, the absolutely stunning view of the Hanthana mountain range. The whole property is very peaceful.and The serene from my room was just amazing. The private balcony will have an amazing view over mountains The room was spacious with a simple yet beautiful setting. The bathroom was so clean and well maintained. The room had all the amenities such an absolutely picture-perfect uninterrupted view and lots of playful monkeys in the jackfruit tree near the pool. You feel so relaxed during your stay. The breakfast & dinner is delicious. Wish I stayed longer but certainly, I will be visiting again, and I highly recommend this place.

Everything here was perfect! The views are just stunning! The infinity pool is fabulous and the staff are so helpful. Lastly, the food is first class served in a restaurant with some view!

It was a great stay at the Grand hills. Great ambience and magnificent view from the room’s balcony. We had dinner and breakfast, both were really delicious and it is very much affordable. Amazing work by the chef. Great hospitality. Friendly and attentive staffs.specially manager James hosted us well. Don't miss out the view!

We enjoyed our stay at The Grand Hills. The view is stunning and the staff were very helpful with our various requests including laundry services. The rooms are spacious and it was lovely staying away from the city.

The location and climate is amazing ️. The overall service is good though you can improve the food quality

Location was nice.

But as we had a large group we have specifically asked for 7 rooms but found they have only 5 rooms. (out of 5: 2 were family rooms with 2 smaller rooms with no fans or AC with sharing washrooms) only 2 blankets provided for the family room and in the small rooms in the family room only 1 pillow provided and had to request for additional pillows for which a small pillow below the standard size provided.

Before going we have specifically asked whether they provide linen and toiletries.they were not present and had to ask for them for which they have provided only 2 towels for each room and even for the family room same.one room received really bad condition towels.after asking only provided soap and shampoo. No conditioner and no toilet papers provided for any of the rooms.

We have asked to prepare some tea for which they have prepared and provided only 10 cups and saucers. They were telling that the locals who came earlier to the hotel have broken the cups and they have only 10 cups which is absurd with a 5 room property.we had to wash and clean the cups after using for rest of our team as well as after tea the area was not cleaned and had to request a broom to do self cleaning as they were not attending on time.

The property has forgotten that since 2020 locals were their main income source and they are not friendly and we felt that the attitude is not good.after paying Rs. 75,000 for one night we have expected more service and real welcome.

They have prepared dinner for us and have to say that the taste was really good. But we are not satisfied with the taste of the breakfast and they have failed miserably to provide all requested on time (before going we have shared the menu also) according to our request.

They do not have a generator and in the evening when asked to prepare tea we were asked "is it possible to wait till current comes" for which I had to ask "is it the only way you can boil water" afterwards only they complied.

Pool was good and about 4 ft deep and the kids enjoyed. Anyway as a group the place was selected for our kids to provide the necessary freedom which is not there in a large hotel. It was there and amids all the group enjoyed for which we are greatful.

This review is placed to provide an eye opener for the property specially what customer service is and expected.

A friend recommended me this place when I mentioned I was visiting Sri Lanka. Stayed in this villa close to Kandy with my family and friends for three nights. We booked the entire villa as we were a group of 15.communication with the management was very easy and they even picked us up from the airport. We were greeted by the guest relations manager Asanka who gave us tips on what to do and where to visit in Kandy. Even though you think this is located in Kandy, actually it is not and unfortunately public transport is not available to this secluded place. But this was not a big issue as the staff arranged transport whenever we wanted to visit a place in Kandy. Also they went the extra mile and gave us a city tour where we could experience some of the things we would have never seen on our own. Food in the villa was really good (specially their breakfast) also we had no choice because there were no restaurants nearby, as this is sort of away from the city.sun set was my favorite part since this is not something we experience everyday. Also the cheeky monkeys. Overall it was a good experience staying in this place among the mountains.

Nice hotel with beautiful view and nice pool. Food was ok but not breathtaking. Rooms are very big. It was hot water and good bathroom.

Nestled amidst Hills, this small hotel is a wonderful property. But the room is not upto the mark. It’s too small and stuffy. Service is good and people at the hotel are very nice. Asanka and Harsha Vardhana Took good care of us.
We had some traditional Sri Lankan food and fish curry, which was very good. The hotel serves continental breakfast. The place is however far away from candy city.
Accessibility score: two on five. The place is not accessible with wheelchair, and because of the shape of the Hotel, it is difficult for persons with blindness to navigate. The rooms in the hotel are comfortable, but not very accessible.

One of the best place to spend your holiday in Kandy. Food is very tasty. Service person is very kind and humble. Owner also very kind person and helpful. Very good view of Hanthana mountain is available for few rooms. Rooms are equipped with AC, cable tv, hot water and all the things you're looking for. If something is missing they are keen to arrange them asap. Only draw back is the entering road. Don't use maps direction for this particular place. Use the road starting near Singer mega and Sampath bank. If any difficulties found, call the owner and get his guidance before entering to the sub road. Recommended this place.

Awesome view from room#4
Quiet, serene, value for money.clean
In areas of house keeping overall property management place could do better hence 3 srar rating
Owners please take note
01 Nov 2021 - 04 Nov 2021

It was in the middle of the rainy season. Wind and the rain made the view more glamorous. Had a wonderful relaxing stay here. The breakfast and was really good. Staff was friendly and very helpful. I would go here again if I get the chance.