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Heritance Kandalama Hotel

Address Heritance Kandalama 11, Dambulla, Sri Lanka
Phone +94 665 555 000
Website www.heritancehotels.com/kandalama
Categories Resort
Rating 4.7 50 reviews
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Heritance Kandalama Hotel reviews

50
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Pasan
23 September 2023 6:18

Friendly staff and nice location. Had a variation in buffet. But the hotel does not hold the luxurious vibe as before, as it is bit old. Need maintenance in A/C.

Alexandra
22 September 2023 23:18

Heritance Kandalama is a truly special place. Memorable architecture and incredible food! We really felt at peace here.
I’d like to give a huge shout out to naturalist Navindu who was super supportive, knowledgable and chatty.
He put us in touch with Bandara who we would really recommend to everyone visiting Kandalama. He made our time so special and gave us one of our favourite days, showing us around the local area, and going out of his way to share his community with us. He is amazing!

All the staff are incredibly calm, chatty and helpful and we really appreciate all their hard work.

Kassapa
19 September 2023 7:03

Seems the present operations at the hotel is not up to its expected level.specially the food.
Room conditions are really good, the infrastructure is bit Old looking now.

Lahiru
15 September 2023 10:44

With a great location to enjoy your vacation and it's really really calm and place to enjoy nature. There customer service is really well organized and foods are different types and in great quality, temperature and tasty. Rooms are bit smaller but overall it can be highly recommend

Maja
15 September 2023 1:56

An amazing place with a soul.the location is beautiful, full of rich green colour that left me feeling in awe every time I took a stroll around the hotel. Sitting in the corridor and watching the monkeys or giant squirrels hopping on the trees is an experience on its own. Rooms are beautiful, staff is SO HELPFUL (a special shout-out to Dominic and Navidu the naturalist!). There is also so much to do at the hotel, we recommend trying out the cave dinner - such a memorable experience - and some excursions with the naturalist. We went on a hike to witness a sunset and saying that it was beautiful is an understatement! We really recommend this place - it’s an unforgettable experience.

Asanka
13 September 2023 18:43

This is my 6th visit. I love the hotel, concept, food and the service. Will visit again for sure

Rasike
12 September 2023 21:18

We had a wonderful experience at Kandalama Heritance Hotel. The hotel staff was very friendly and the food was absolutely delious. The commitment to sustainability was impressive, and the natural surroundings were stunning. A true oasis of tranquility!

Arosh
12 September 2023 10:49

Perfect in every way! The location, the View, the Staff, The rooms, The food and everything else.this is one of my favourite hotels in Sri Lanka and this was my 4th visit to Kandalama Heritance. The price point is fantastic with service to match.well done, i'll be back.

Damian
11 September 2023 21:38

Great rooms, amazing service, brilliant cuisine and absolutely phenomenal nature. This is not an ordinary, opulent hotel. Above all, it is a place with soul, where there are enough additional activities for the entire week of your stay. We highly recommend it!

Leela
07 September 2023 9:36

I visited here a year ago and it was the most wonderful experience. We had monkeys swinging from our balcony and the greenery was just so beautiful! Felt like I was living in the jungle. The staff were really amazing too.

Yohan
19 August 2023 1:39

Heritance Kandalama is truly a hidden gem that offers an exceptional and unique experience like no other. From the moment we arrived, we were captivated by the stunning views that surrounded the hotel. Nestled amidst lush greenery and overlooking the breathtaking Kandalama Lake, the scenery alone made our stay truly magical.

The warm and friendly staff added to the charm of the place. They were attentive to our needs and always served us with a smile, making us feel right at home. Their commitment to providing excellent service was evident throughout our stay.

Our spacious room with exceptional views added an extra touch of luxury to our experience. Waking up to the sight of the sun rising over the mountains was a breathtaking experience that we will cherish forever.

Heritance Kandalama's dedication to wildlife conservation was commendable. We were advised not to feed the monkeys to preserve the natural harmony of the area, and we appreciated the responsible approach to tourism.

One of the highlights of our stay was the assortment of amenities available. The three pools, with the main one offering stunning views, provided a perfect spot to unwind and immerse ourselves in the beauty of nature.

During my stay, I had the pleasure of celebrating my birthday at Heritance Kandalama. To my surprise, the staff had arranged a cake accompanied by a talented saxophonist, all of which were provided free of charge. It was an extraordinary and unforgettable moment that made me feel truly appreciated and celebrated.

In the evening, we were treated to a mesmerizing sight - a skilled musician playing the flute on the rocks against the backdrop of an orange-hued sky. It was a magical experience that perfectly complemented the beauty of the natural surroundings.

The dining experience was also exceptional, offering a good range of local cuisine alongside food catering to the preferences of different guests. It was a delight to indulge in the flavors of Sri Lanka while enjoying the company of the hotel's diverse clientele.

Heritance Kandalama exceeded our expectations in every aspect. The stunning views, exceptional service, spacious rooms, and thoughtful surprises like the saxophonist and the flute player on the rocks made our stay truly memorable. It's a place that leaves a lasting impression on your heart and offers an unparalleled experience in harmony with nature.

If you're looking for a truly unique and unforgettable getaway, surrounded by breathtaking beauty, served by a friendly and dedicated staff, and filled with extraordinary surprises, Heritance Kandalama is the place to be. I can't wait to return and create more cherished memories at this remarkable hotel.

Tristan
28 July 2023 23:37

Loved our stay at Heritance Kandalama. The location and service is outstanding. We sat in the pool and watched wild elephants feeding no more than 150m away. The food was amazing, the best we've had at the hotels we've stayed at in Sri Lanka. We were fortunate to have a tour of the kitchen and the cleanliness, professionalism, and level of organisation was second to none. We will definitely come back to experience everything it has to offer.

Viraj
08 June 2021 8:38

Beautiful sceneries around the hotel and very friendly staff. Food lacked a bit of variety but quite good in quality

ADLYTH
05 June 2021 2:18

Amazing hotel with stunning view, from the father of the Asia modern architect.

Been in The Heritance Kandalama Hotel on 2015, while visiting Sri Lanka with my friends.
Super friendly staff, awesome facilities, delicious breakfast on all day dining.
You need to suit up to have dinner in their fancy restaurant. Just be careful to not open your window in the morning. The monkeys will come to steal your stuff.
Sure will comeback to stay here soon, when the pandemic is over.

Jehan
28 May 2021 20:39

It’s the best place to have a relaxing vacation
A must-visit place with a remarkable buffet and the perfect rooms

Asiri
02 November 2020 7:22

The hotel is located in one of the most serene locations in the country. It has been created with most minimal disturbance to the nature. Therefore it feels like a little heaven on earth. In addition the architecture of the building is at its best.

The staff is very friendly, skilled, coordinated and professional. On top of all that, the buffet was awesome. I want to thank them for an amazing stay which was totally worth the price.

Hashani
31 October 2020 20:25

It was a fabulous experience.from the entrance they gave us a warm welcome.the room was fantastic & had a great view and it was sanitized & cleaned.foods were very delicious and very clean.have to mention the staff they were so friendly.my family enjoyed the stay very joyfully.hope to visit again.

Lahiru
27 September 2020 0:19

A different hotel designed by the by architechture Geoffrey bawa. Designed the hotel without harming to the rock and forest beside. Quality foods and very friendly staff. There is a lake nearby which is very beautyful in the morning and evening. Hotel design in two wins. Ine is called sigiri wing wing which is facing sigiriya rock. The other wing is Dambulla wing whuch is facung Dambulla temple. Its totally different experiance in Kandalama. "Kandalama is Kandalama "

Trailmix
22 September 2020 15:30

Excellent service by Dev George and his team specially with health and safety precautions. Thank you

MegaPoppy1991
11 September 2020 19:55

The hotel itself is absolutely gorgeous, location is everything here. Unfortunately we are here during the post COVID 19 era so the food situation is a bit annoying cause we gotta ask to be served everything at the buffet individually. But it's understandable considering the circumstances and good to know that the hotel is following proper health guidelines.

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