Araliya Green Hills Hotel

Araliya, the sweet fragrance of plumeria, whether it is the service staff, food, or the room, it truly reflects the name of the Araliya hotel.

The staff have smiles on their faces

Strong victorian room decoration

From the carefully decorated desserts, freshly fried delicious pasta, and Indian naan, you can know the chef's intentions.

Very friendly staffs.rooms are maintained well! High speed network and theres a heated pool too! Really enjoyed well! Beautiful place with a delicious buffet! Loved this place alot!

The hotel is good. The staff is welcoming. I'd say even too much. I didn't like their way to make use of our group for advertising their hotel. We had some misunderstandings in the rooms, like switching off almost every lamp separately or out of order TV and heaters. The food was very spicy.

The experience was amazing

A great experience with very friendly and helpful all girl staff. I forgot my bag in somewhere in the hotel on that day and it was brought to me while I was enjoying a my lunch. I wil certainly be back in the future. Well done Araliya staff and special thanks to Akalanka
All the best

The hotel is beautiful and the staff are wonderful, but the services are good and the location is excellent. There is a supermarket and shops selling souvenirs, precious stones and clothes
Perhaps the thing that I noticed is that the buffet at dinner was acceptable and the carpets in the hallways were dirty

General view would be very nice property with horrible food and the service, please look into detailed explanation with related to service, how ever don’t spoil your chairman’s leagacy

We visited the hotel on 3rd June 2023 to spend only one night on Full Board basis. Initially, we must say that the stay is NOT worth the price.

The ambiance is not pleasant (the color Green and the designs are irritating) and the corridors to the rooms smell a lot. Our rooms were not properly cleaned and looked unhygienic. One of our tables had something sticky on it and one of the bed side tables was not cleaned. We had to clean them by ourselves.

The staff was friendly, but we were checked-in an hour late even though we were there early and exhausted after traveling. The staff did not provide us a welcome drink until we asked for it.

The area which served us meals was not pleasant and there were a lot of flies around. The area looked unhygienic with flies. The food was moderately fine, not excellent.

The pool is fine, and properly maintained, but does not carry a good view. It is fine with proper temperature and not too crowded where someone can relax. But not good for photos.

The physical infrastructure of this hotel is in okay shape (but not great shape). Where the hotel really disappoints is in service. The staff are not well trained, and systems are not in place for reasonable performance. My check-in process was confusing, where they found my name and booking in their system, and then 5 minutes later asked me if I was sure that I booked at Araliya Green Hills. I ordered a boxed breakfast to take on my early morning hike, but they forgot to put in the order. The front desk staff later explained to me that they put in the order, but the kitchen staff messed up. When I asked for it at 5am, instead of simply saying "sorry, the food isn't ready", the staff wasted 10 minutes of my time interrogating me about "who did i put the order with", "what did I order" etc, to try and make the case that I must have forgotten. Luckily I had taken a picture of the written order, and showing that finally got the staff to stop wasting my time. I won't write more, but there were more incidents like this both at the restaurant and with front desk, which all signaled untrained, unprofessional staff. I think they are trying to run the hotel on a low budget, without properly training their staff.
There are many other hotels in Nuwara Eliya with much better views and better location. I would strongly recommend staying at one of those instead. Maybe pick a boutique hotel on a hillside if you can. I went for dinner at one, and the views were spectacular. The views and setting of Araliya Green Hills is mediocre - it would only be worth it if you are paying no more than $70-$80 per night.

Horrible experience we were a group of 4 families and we had booked deluxe rooms, the images shown of the room are with carpet flooring, we were given rooms without the carpet flooring. When we asked them why it is not as per description they said that wing is not in operation, we pushed them to allocate the rooms as per the booking we were given limited options. They are short staffed they had only one room service person and that too a trainee to take care of the entire hotel.

Professional service and the staff was very friendly and helpful. Delicious food. Special thanks to the executive chef Aruna and his team for their amazing service.

There were a few issues at first that had to be handled. But the management took care of them just fine. The food was absolutely terrific and the staff was just as amazing. Overall it was a good stay and I would recommend to give it a chance

The hotel facility is very old and they have a musty smell in the elevator and the beds.

The food was stale and not prepared fresh… some of the food were really salty.
We had requested for two glasses of coconut milk to be heated and we had handed outa new carton and they gave us two cups and said that we have heated the complete bottle of milk which wasn’t true. They just kept it for themselves.

After having dinner I got stomach upset and bloated would not suggest this hotel edge though they have the best location

It was a great experience with pleasant staff and their kind assistance always. Thank you very much all. Special thanks to Mr. Prasad for all his kind assistance. Very nice and quite location for a holiday. Highly recommended.

Araliya Green Hills Hotel is a fantastic choice for a stay in Nuwara Eliya. The hotel offers delicious meals and is conveniently located close to the city. The staff is incredibly friendly and accommodating, ensuring a pleasant experience throughout your stay.

One of the standout features of the hotel is the warm water pool. It's a perfect retreat where you can enjoy a relaxing swim in warm water while the outside weather remains cold. Additionally, the hotel provides added facilities such as a gym, spa, and a bar with a pool table, ensuring there's something for everyone to enjoy during their vacation.

In conclusion, Araliya Green Hills Hotel is a superb option for travelers. With its good meals, proximity to the city, friendly staff, and additional amenities like the warm water pool, gym, spa, and bar with a pool table, it offers a memorable and enjoyable stay.

Excellent front office service specialy by miss manjulaa and kalum. Better you improve service in crouded.

Excellent customer service with very friendly staff. Great rooms with a stunning view towards the misty mountains. Recommend this place for anyone visiting Nuwara Eliya.
Yes

Tried the lunch buffet here and it was ok. Paid about Rs 3k and just 1 meat (chicken) there’s a vast selection of Sri Lankan curry dishes and international desserts. Not bad for a quick lunch out. Reservation not necessary.

Dinner Buffet was not that great breakfast Indian is good service night staff don’t have any clue about anything

The window is nice and big, but there is no mesh, so insects and mosquitoes enter us + the curtain does not block the sun's light, the light comes and wakes you up when you are not satiated with sleep.

The rooms do not have air conditioning, only a fan. Upon request, it was a little hot at night and it was difficult to sleep in the heat.

Check in to the hotel takes a long time but the staff are friendly and smiling.

And room service is slow at times, it takes an hour for them to get something for us!

Dinner was delicious.

And the spa took a massage session and it was a nice time and their service was great.

Yashoda at reception was very good
Vignesh in dining excellent

Overall heavenly hotel
Highly recommended