Heritance Tea Factory

Nuwan is very nice and providing very kind service and the food is good. We had good lunch experience here. Hoping any chance to visit here again.

This one of best place to spend time with family and friends, wonderfull place with tasty food, Quality service.

We had a lovely time with our friends. Lunch was superb and selection was good. Staff was friendly.

Keshawan, the waiter who helped us throughout was really amazing and customer friendly. The food was really amazing. The place is so beautiful. The surrounding is amazing. A good crew. Keep it up! Merry Christmas & Happy New Yearr

Unique experience in a relaxing environment

I visited The Hotel Tea Factory in the last April when I visited Sri Lanka with my family. That was my second visit. The food was amazing, along with the view. During our stay I encountered many friendly staff. When visiting Sri Lanka it is a must go place and it is my dream place to stay

We had such a wonderful experience at Heritance Tea Factory.
From the point of check-in it was such a unique hotel. We were greeted with a traditional welcome and organic tea grown in the hotel's very own tea estate.

The rooms are impeccably clean and the bed was as comfortable as it gets. The part that we all loved was the meals at their restaurant. Everything we tasted were super flavorful and we simply couldn't have enough.

During all three meals we were served by Kesawan who was extremely friendly, attentive and accommodating to our needs. He even arranged breakfast to be sent to the room to my mother in law who was feeling a bit sick.

Another amazing part of the hotel is their immaculately maintained garden. Jegan, a gardener, took us on a tour in the garden and showed everything from flower pots to berry nurseries. We really loved how he took time out of his busy work to show us around.

There's a small tea factory on location which processes the tea plucked from the Hethersett estate. The lady in charge was so nice that she gave a detailed tour of the factory and demonstrated the full processing cycle from plucked fresh tea leaves to the tea we consume.

All in all we had such an amazing time at Heritance Tea Factory and have no hesitation in recommending it to other tourists.

We have been to the hotel in October 2018. One of a kind place with excellent customer service. From the welcome to departure, through out our stay we experienced the utmost care and service from the staff. Restaurant staff and chef also very friendly.
There were lot of activities to be surprised. Breathtaking view from the room and also the premises. Wonderful location.
You can have a chance to pluck tea leaves wearing saree to ladies and sarong to gents and also the plucked leaves will be given to you at the departure after the process. Which is an extraordinary experience to pluck tea leaves and to see the process at factory.
Also meals can be obtained in an outside train compartment at an additional charge.
Their greetings with complimentary sweets at the departure was so heart touching.

Amazing hospitality and ambience. Having a beautiful panoramic view.
It was our anniversary and they went an extra mile to surprise us and make our stay memorable.
Certainly one of the best hotels in hill country. Will definitely go back

The best place for a cozy vacation. The staff is really good and the food is amazing. Rooms are good having a nice view. Suite are very much comfortable having a nice collection wine. Had the best time.

It was fabulous @Tea factory during the festive season. This is our 2 nd visit & executive chef was identified us and had a chat with him. COVID preventive practices were superb. They serve lovely foods compared with other hotels.they served lamb, mutton and seafood varieties which others don’t serve. Excellent service, Excellent food keep up your good works.

We have stayed here for two days, this place is awesome, you can experience tea plugging, cycling around the beautiful mountain side, sunrise viewpoint and tea making process etc etc are the activities you can do it. Wonderful experience with good memories. Worth to visit once

Lovely old style tea factory turned into a nice hotel. Beautifully clean and comfortable. The food here is fabulous. Top marks to Nirodha (as.resident manager) who did a great job overall to make us feel comfortable while keeping everything safe during these hard times. Appreciate the awesome service extended by Idunil, Yogaraj & Nuwan during all six meals during our 2 night stay. Special thank you to Nuwan for the awesome personalized service towards me & my family. One of the best maintained hotels in Nuwara Eliya, a must visit.

A chilling and luxury stay in the deep hills of Nuwaraeliya. Exposing the guests to a different experience.

Loved the place! Friendly, helpful and professional staff. The taste and the the quality of the food was beyond comparison. Absolutely delicious!

Very careful of health and safety Standards. Staff are amazing. They go above and beyond to make the stay enjoyable. The room was very comfy.

Such a memorable two nights stay at Heritance Tea Factory. From the moment we checked-in to checkout the service from hotel staff was outstanding. Special thanks to head chef at HTF who was kind enough to give us a complimentary lunch on the day we checked in as we missed the lunch buffet. Thanks to steward Nobert who provided with a outstanding service at the Kenmare Restaurent. Looks are deceiving from the room before fog rolls in. Only negative comment about the room is the temperature control of the bathroom shower. Had a terrible time controlling the temperature of the bathroom shower as it sometimes gives too cold water or too hot water (Room #204) This happened in the morning most of the time. I hope the hotel will rectify the problem.
Dress code for the dinner buffet at kenmare Restaurent is smart casual. We were not informed about the dress code until we checked in. Appreciate if the hotel can circulate the dress code for the Restaurent with the booking confirmation. Clean room, clean washroom and delicious food served at kenmare Restaurent. Access road to the hotel from Kandapola junction is a 4 km narrow concrete road but can be accessible with any type of vehicle. Hotel is roughly about 15 km from nuwaraeliya and takes approximate 40 mins to get to nuwaraeliya from the hotel.

Hospitality, View, facilities are outstanding and there you can have a visit on small scale tea factory. It would be great if the foods are much better. Don't forget You need to have trousers to dine in.

Our stay at the Heritance Tea Factory was fabulous. What makes it even more memorable are the wonderful staff. Thank you Nuwan and Mohan at the restaurant, you made our stay a home away from home experience. The front staff and practically the entire team.
The food was great and the portion size for 2 people (from the set menu) was good enough to feed atleast 4/5 people! So you can be sure you never starve at the Tea factory! Lol
The Heritance Tea Factory is a special place for us and the staff made it even more special for us to enjoy and relive our memories.

One of the unforgettable experience in Sri Lanka. Old Hethersett tea factory converted to a luxurious place. The view from the room window is awesome. Go for Premium king rooms to triple the outdoor view. You can feel the ongoing tea factory in the evening when they started the old generator.

The hotel is surrounded by beautiful mountains. The garden is really beautiful and relaxing. The staff is absolutely friendly, supportive and efficient. Meals are extraordinary. Room was clean and comfortable. Interior was bit different as it is an old tea factory but it's really good.