The Grand Hotel Nuwara Eliya

One of the best hotel in middle of the town with many historical memories. Obviously our stay was fabulous and it was a nice experience. Staff is doing their best and services are on top-notch level. Foods were delicious and proper hygenic condition is well maintained. They do have a heated pool and have to book a time slot as pool is not that big. Rooms were equipped with basic amenities. Honestly room's luxuriousness were little bit below than our expectations and liquors prices little bit expensive compare to same level hotels. However overall its worth to stay and cheers for the team.

Excellent experience. Super recommended! Service of 10! Excellent facilities.
Enter the hotel as I will be in another era. Impeccable maintenance!

Incredible 5-star experience at The Grand! Rooms are a little dated but we felt that it was deliberate. The other facilities and hotel grounds blew it out of the park - fabulously luxurious, fitting of the name. Service was also exceptional.

Staff excellent & engaging with us, could not have been more helpful and nothing was an issue. Had a game of Snooker with Nimal and what a gentleman he was.

Fantastic experience at the Cocktail bar at Grand Hotel. Mahesh was a great host and suggested some really unique cocktails. Really enjoyed it. A must have experience if you are visiting Nuwara Eliya.

Exceptional as always. Returned after +11yrs. The atmosphere and service are as good, if not better. Dining experience and food was exquisite. Drinks at the Public Bar showcased the mixology expertise of the bartenders.

Special thanks to our butler Senthil for all the help.

A truly memorable experience, definitely going back again.

We were not staying in the Grand Hotel, though we went there to have High Tea. The service and the staff were awesome. I took a small tour inside of the hotel. History is written all over the place and the owner has done to maintain the property rather well.

Lovely place to stay. The views from the hotel and from the lawn are beautiful. The restaurant in the hotel was also good - the food was delicious, and served on time. The service throughout the stay was exceptional.

The rooms were spacious, and very well maintained. This is exceptional given the age of the building.

A must visit for this traveling to this part of Sri Lanka.

The only issue was the lack of a convenience store in the vicinity. So, ensure you pack before you leave.

I've kind of become a regular at coffee bar now Like the cakes there. Recently they increased the varieties. Yummy.
Few weeks ago I bought lumprice though. Should I say that's my first and last. Not for my palate I guess. Coffee also depends. I only have lattes, flavored ones. My experience is somedays good, somedays ok. Maybe I tend to compare because I go there frequently.

Overall worst 4-star experience ever!

We stayed there on HB basis for two nights. The cost was around Rs. 21,600 (~ 100$) per night.

The room was average for a deluxe. The bathroom was not nice as the water was not draining properly and the shower was on top of the tub. So if you wanna take a bath you have to jump into the tub and stand there to take a shower.

The breakfast buffet was good. But I can’t say the safe for the dinner buffet. The main course had very limited options. If you are a veg person, there was almost nothing to eat. If you want to get a good meal, the only option is to go for ala-carte in one of the other restaurants called magnolia. It was a tad expensive though. A nasi goreng single portion costs Rs. 1600 (~7.5$).

Most of the staff was very helpful and friendly except for the guy at the snooker room who was very rude in saying that I can’t play pool in shorts and can’t come in wearing sandals. (I was just going to play with my wife just for fun and no one else was there.). This same no shorts, skinnies, slippers rule is also there for the dinner in the restaurants. I pay for a hotel to have some free quality time and having to change into trousers for dinner etc was a pain. If the hotel has mentioned these rules prior to our arrival, I would have been okay with it but they never did.

Also, there was a sign on the room saying "two water bottles will be provided once a day and any additional will be charged". I have never seen such cheap notice in any hotel before.

On the positive side, I must mention that the outdoor park in the hotel is really beautiful.

Overall I was not satisfied with the hotel and would not recommend it to anyone.

It's wonderful hotel and beat place to stay in nuwara eliya. Room are really nice and clean all the staff wearing mask and all the protocols were followed

There's not much you can say about a Mercedes or this hotel, except the excellence of the past is maintained.

Good to see some good things are preserved!

Cedric

Great service, friendly staff, and hats off to the management for maintaining the grandeur of the hotel. And now its safe to visit as well, they have all the safety protocols to ensure guest safety.i heard they also one of the covid safety certified hotel in nuwareliya.looking forward to visit again soon

Spent three days there on BB basis.we received a warm welcome with a hot coffee at the entrance.friendly service.rooms were amazing.comfortable and clean.they have a well-maintained beautiful garden, which you can walk-through.they used to check our needs and facilities daily.the breakfast was very good and it had many items to choose from. I noticed they have a very professional staff, who know the value of their customers, which must be greatly appreciated.everything was perfect.highly recommended to spend your time there.it will definitely be well-worth.

The name says it all. Grand as it can be. My favorite place in Nuwara Eliya. Contacted the front office at 9.45pm when the town is dead but the staff was friendly to accommodate us and provide a grand meal as per our requirements. Chatuska and his staff was very welcoming and we thoroughly enjoyed the services provided. Don't remember the name of the staff member who served us but as a person involved in the hospitality industry he was a genuine professional. Highly recommend. Special thanks to the staff who greeted us back and welcomed us. Love the food and the excellent hospitality.

It was our first time in the grand hotel. We went there for an evening tea. It was really great. You can choose any type of ceylon tea from the menu. It comes with some snacks as well. The staff was very friendly and treated us nicely.

Actually the Grand Hotel is an excellent place to stay and
enjoy. The staff is very good and polite. We really enjoyed the stay at the hotel. I recommend this hotel to others to stay and enjoy as it carries a good service with safety.

The Grand Hotel in Nuwara Eliya certainly lives up to its name. Not only is it grand, it is one of the loveliest hotels I have ever stayed in.

Every good thing you have heard about The Grand Hotel is absolutely true. Driving up to the hotel is a magical experience, and you are instantly greeted with heartwarming hospitality upon entering.

The rooms are cosy and charming with all the basic amenities you need. Extremely clean and well sanitised, my wife and I felt completely safe during our entire stay there.

We tried a few of The Grand's restaurants and they were all fantastic. Delicious food with significant portions for a reasonable price.

The Grand's Garden is extremely well maintained, even has guest numbers dwindle due to the pandemic. This hotel always puts 100% effort in.

The reception was very accommodating and helpful, and the hotel is in a fantastic location with easy access to the nearby botanical garden and town.

Thank you for making our Honeymoon stay fantastic - I cannot recommend this hotel enough. Absolutely beautiful and I dearly miss it every day!

It’s a Grand Experience.
As the name implies, we had a grand experience in the hotel. From the entrance, the staff was really helpful and friendly. The food is absolutely delicious. Surrounding and the landscape is unique and beautiful. Hope to visit again.

One of the best hotels in hill country of Sri Lanka. A rich and unique heritage, beautiful atmosphere and a great level of service.
I had a wonderful experience during my recent visit with my family. Staff was very attentive, polite and was going extra mile to make our stay memorable.

Swimming pool experience was unique. We will continue to visit.

They have many restaurants to try different cuisine.

Easy access to many tourist attractions

Outdoor tea parties were a great experience

Gala dinners were great with live music and the spread