Skin Clinic

My experience with the Skin Clinic was not a delightful one. The doctor i consulted was friendly and this review is not related to her but about the clinic and it’s staff.

- the nurse directed me and my mother to a separate room in order to prep for a small procedure but there was another patient already present in this room. The nurse suggested we take off our clothes to apply the medication, to which I refused as I thought it was quite alarming and odd to not provide clients with the required basic privacy they need and is there is no such guidelines set in place. I suggested that we go one by one and the other step out while one person is inside, to which the nurse seemed irritated but agreed to when I explained how uncomfortable it would be for patients and didn’t seem like the most professional approach.

- The room the nurse took us to, did not have a bed or the right set up to apply this medication so most of the product was just wasted and didn’t serve the purpose. Also they only used 1 out of the 3 tubes I purchased & kept the rest which were. I took the new ones on my way out as I had already paid for all of them. If they only needed 1 tube why would the nurse make us by 3, it just didn’t seem right.

- The nurse would also severely discourage patients to not to do the full treatment in one day and to re-visit. Felt unethical almost and I wondered if it was so that they can once again charge Rs. 4,400 for consultation when the treatment could have been done in one go or were they sincerely concerned about our pain tolerance when didn’t even apply the prep cream adequately. I did suggest the nurse to apply the cream and that I would see how the treatment is fairing, then decide but she still chose to ignore and not go ahead with my request asking to come again.

- Even some of the areas that were marked for the treatment was not treated, they may have missed it but for around 45,000+ for both of us, I do not think it was fair or worth it as we didn’t get to complete the full treatment/procedure, hence now I have to go for a second treatment somewhere else to finish off the incomplete procedure.

- Aside from the above experience, I would suggest the management to look at maybe having the water dispensers cleaned as the nozzle was quite unhygienic.

I did prp treatment here and the experience was very bad. The numbing cream did not work and I fainted during the procedure because of pain. And they did not have adequate emergency medicine either, not even dextrose. The receptionists are very welcoming and attentive but the treatment itself was very bad. They need to spend more time with quality care of the patients. I would not go there again.

I did hair transplant 7 months ago. Thought this is a well known standard hospital. No follow up given me after hair transplantation. How ever i managed to get 4 prp outside. I dont get adequate hair growth. It is a money looting place. Realy disspointed. I dont recommend anyone for doing hair transplantation here.

Worst service providing by this clinic.i will never recommend anyone to make consultation here.

The staff are lovely but there needs to be a professional quoting rates. I asked the doctor
and was given what I thought was a rough estimate for a surgical procedure which influenced my decision to get the surgery done there; I called to book an appointment and when I asked the cost they said if that’s what the doctor quoted that’s our price.

When I went in I was told it will be 3 times the quoted amount and that the doc had quoted just her rate. The doc won’t take responsibility saying she only knows her rates and then said the staff don’t know to quote. Who then is accountable? A cost that’s three times the amount should be clarified before booking a surgery not at the time of. I decided not to proceed as the doctor was annoyed as was I and I truly didn’t want anyone operating on me in that frame of mind.

I have just inquiry over the phone calls about the PRP Treatment for hair Lost to my friend in Sri Lanka, and the Receptionist has advised 27,000 Sri Lankan rupees for each tube. The doctor would be told how many tubes needed to be treateded. Now I have done a few treatments myself in Australia. It cost me $130 for each Treatment and three tubes. I felt it was not fair in the Country of Sri Lanka.
And I will never recommend you do the treatment at this clinic with this rate

They are doing daylight robbery. The doctor called Upendra didn't even listen to what I said. He just looked at & wrote prescription. Charging 2200 for just 2 mins consultations. I think, relevent authorities have to look into this cilinic.

Very disappointed with the way Dr. Nayana Perara treats patients. We are very aware of the prevailing situation and the risks these doctors take in order to treat the patients, however, the way this place ends up putting money before patients is utterly disgusting. Yesterday we met with Dr. Upendra who advised us to meet with Dr. Nayana Perera the following day. As discussed, we visited this place again to meet Dr. Nayana the following day. After making the payment for the consultation, we were waiting there for hours to finally get a chance to meet Dr. Nayana only to hear she is unable to even have a look at the patient properly due to the prevailing corona situation. She was not willing to look at the skin condition even from a distance. Without receiving any feedback or recommendation we had to leave the place after wasting money and time on this. Doctor was very disrespectful with the way she treated the patient. My mother (the patient) takes everyone’s health and safety very seriously and proactively took PCR test prior to meeting the doctor and we are very aware that she is Covid-19 negative. She has also taken the 2 vaccinations and acts very responsibly making sure everyone’s health and safety is her priority. I understand Dr. Nayana Perara’s right to be paranoid, then please don’t charge just to waste everyone’s time. Please be respectful of everyone who visits this place as we all are going through the same devastating situation. At least advice the doctors to communicate politely and treat the patients like humans. I hope no one faces our experience in future, hence why I decided to put my thoughts here.

Genuinely went in for a dermatological problem I have been having for a few years.
The doctor didn't even look at me during the consultation, he asked to see a pic of my problem and showed no care. I was in and out in less than 5 mins and got charged 3000+Rs to barely even be looked at.
I took the prescribed medication and my skin problem still hasn't gone away.

Mind you, this was a few years ago but the poor display of empathy and care by the Dr has left me still thinking about it, all these years later.

Whenever I come here, I have to be waiting for a couple of hours to see a doctor and another hour to get treatment.

Please don’t visit to this place they are cheating the innocent people they use to tell that the consultation is free when we call them to their hotline but once we go there to ask the details regarding the treatment they use to give a bill saying 1500/- Dr.fee & 700/- clinic fee.
To collect the prescription we are supposed to pay 2200/- without getting any sort of treatment. They are very clever they have 2 attractive staff at their clinic to to get patient visits to their clinic. Waste of money and time so please don’t visit bloody liers

The service here is absolutely disgusting. I visited the clinic recently with my mother and was blagarded by the door person (Man who takes the temperature) for not scanning the QR code twice as its two people. We understand that he probably would've been an illiterate as the logic behind it makes no sense. But we did not expect the receptionists to not say anything about it. Im extremely disappointed by the level of service here. And the consultation I went for ended up saying the machine is broken.which they did not even have the basic human decency of telling me over the phone when I called numerous times! Especially during a Pandemic. Please get your staff in order. This is the 21st century.we pay for our service so we expect a certain standard of conduct from the service provider.this is NOT acceptable.

This place is a scam. I went there to get a small mole removed and they vowed that it could be removed with one treatment. But, if it didn't go away, I was asked to come back promising that they will "take care of it" at no cost. The story changed when the mole didn't disappear. The cost became Rs. 10,00 whereas the first treatment was Rs. 4,000. I was scarred too. Upendra prescribed expensive ointments to erase the scar and wanted to see me in two weeks. I returned after two weeks he further prescribed two more expensive ointments where nothing happened. I didn't undergo the Rs. 10,000 procedure; instead, I walked away saying that I was very disappointed. One crucial thing I'd like to bring to the reader's attention: The ointments/creams prescribed by Upendra are unavailable in most of the pharmacies in the country, except for the one located two doors away from his clinic. There is a lot of food for thought in this situation. Also, notice how the nurses run back and forth in the middle of the consultation when they are cornered with critical questions from the patients.

Scam doctor Upendra can’t give a straight answer and hustles clients into doing multiple treatments! Wasted appointment. Never consult him!

When you see the feedback of the patients the majority is unsatisfactory.
And You have responded only for the good comments which is not a good habit of customer care.
Please be smart enough.

Dr. Upendra is a complete scam. He may be a recognized doctor but his intentions are to make money. I went there for a dry skin situation and he never diagnosed the reason for my disease. He seemed well aware of the situation yet never gave a genuine opinion as to why the disease arises and possible cures in preventing. He prescribed some very expensive moisturizing products that are exclusive which I only had to buy from the pharmacy next door to his clinic. I'm pretty sure regular products would have also treated me well yet he prescribed the highest expensive products and insisted I took them. The products were nothing special to the ones you find in the market.
I visited a skin specialist to get a genuine health opinion on the reasons for my disease and to know how I should maintain my skin, not to get ripped off due to my sickness. Very unethical.

I "consulted" with a lady doctor. She didn't seem very much interested in diagnosing or seeing me. Too pompous id say. And her medicines didn't work. How would it without a good checkup.

I needed to remove a wart.
Doctor suggested liquid nitrogen for treatment. She applied it such an inaccurate way that skin around the wart was damaged unnecessarily.

The surface of the wart is only 2 square millimeter while the surface of the damaged area is something like 1 square centimeter.

I have done similar treatments in past but It was always precise and only destroyed the actual target.

Now I have big red area that will take very long time to get to normal.

I do not recommend going to this clinic for liquid nitrogen treatment, they clearly misuse it.

Hit or miss. I've come here for consultation several times. There is one doctor whose prescriptions work really well. And another doctor whose prescriptions doesn't work at all. Sadly I found out about it the hard way

Good place. The experiences are subjective and depends on our skin condition. So it’s better for you to experience it yourself. Maintains professionalism.