Hotel Cassendra
| Address | 38/A Rajapihilla Mawatha, Kandy, Sri Lanka |
| Phone | +94 77 799 1962 |
| Website | hotelcassendra.com |
| Categories | Hotel, Extended Stay Hotel, Restaurant |
| Rating | 4 23 reviews |
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Hotel Cassendra reviews
23 Kandy has a lot of options for stay for all kinds of travellers from budget to luxury.
This hotel provides all facilities of luxury in a limited budget.
Situated on a hilltop, they hotel has a steep slope to reach.
Kandy market and restos, cafes are approx 1.5 km away down the hill, so a quick tuk tuk ride of around 100lkr helps you reach city centre in 5mins.
Very well maintained rooms and decent and helpful staff.
I had made a room reservation on 22nd december for a stay between 26th till 28th december. However as a human error submitted a request for cancellation on 23rd (within 24 hours of booking) instead of cutoff date of 22nd. However since then there has been absolutely no response.
Tried reaching the hotel over a call. On listening to the concern the operator disconnected the call and continued disconnecting the calls.
I am surprised and wonder if this is how we treat our guests for cancellation or do we treat them the same way if the booking is confirmed and the guests choose to stay with you guys.
A lot of “but”. It’s new but with a dirty toilet, it has a view but only from the common balconies and not to the city center. It’s more or less quiet but there is no chance to eat here in the evening - they have only breakfast.