The Swiss Residence Kandy

For our two-day trip to Kandy, we made a reservation at this hotel. The experience simply cannot get any better, in my opinion. Particularly the manager and Chadhura, they are extremely lovely and kind.we requested for some indian dishes.we got Paratha, chicken amd curd prepared by Chef Sanjeeva's dish which is quite delicious. I'd rate the taste as a 10 star. Please dont have second thought before your decision to reserve this hotel. In Kandy, the best one. I want to express my gratitude to every staff over here. They are so welcoming and kind.

I have booked this hotel through a travel agent, and from the start we had a very bad experience with the hotel, my booking was for 1 Double room and 1 Triple room, however for the double room they provided a connected twin bed, and 2 separate blanket (when we asked for it, that's the available and they are not in place to accept the mistakes), then very out dated dining areas, all the clothes very old, and service is very very bad, only good thing there is two staffs in front office who are always smile to guests and try their best to give the best service, however I never recommend this hotel for anyone even for my friends
End of the day very unpleasant trip.please even for short trip not recommended hotel

Good, but not very good.
I don't like there foods
Customer service is not satisfied

This is my 3rd time and most likely my last. The room did not have the Jug kettle and beverage set. Bathrooms did not have towels and toiletries. There was no dustbin, tissue etc in the rooms. Patches on the walls.

They serve breakfast till 9.30am, if you are to walk in at 9.20am the buffet is mostly empty and even the bread baskets are empty. If you are to request the bread at that time, it takes a while and once it arrives they tell you the buffet is closed. This is the first time I've seen such a buffet.

The first time I have experienced such service at a so called 4 star hotel. Its not worth the money spent.

The only 2 friendly staff we encountered were the front desk and the room boy.

They didn't provide room services. Also they had only provide just a shower gel for rooms. They say this hotel has some swiss type architecture. But we didn't see that kind of things. Also they have limited variety of foods.

I had lunch at this place recently. The location is quite closer to kandy town. The food was good but kind of average. It didnt cost much about 2.5k. Lunch inlcuded starter, soup, lunch pls desert. The staff were helpful. Had an overall satisfactory lunch.

The hotel was very average as per the budget. Also, there was a lot of issue for the staff to understand English and communicate. Food was just like the hotel: very average, taste wise. But the scenic view made up for all the above negative aspects.

Spent one night, rooms are very clean & tidy. The food is not awesome. The staff members are very friendly.

The worse place for a stay. Do not go there Misleading information and they don't serve you well
reasons
1. Booked a superior room and got a deluxe room once we inform about it they said those are the superior rooms we had to fight for the room even after paid
2. Superior room does not have TV and other amendments
3. Hari dryers are not working and front desk manager had to open 3 rooms to find a working dryer and wait beside us until we dry or hair
4. Pool is very dirty almost brown color
5. No buffet since they don't have guests we have to eat what they serve and they tell all the things after we pay for the hotel
6.dining table cloths are very dirty literally can see dirt
7. Promotion says free drop off to city, Kandy tooth temple and some other stuff but we had to pay Rs. 500 for 1.5km drop off from the hotel tuk tuk (they have their own tuk)
8. Once the power cut happens we have to wait in the dark until the power comes since they don't use the generators because all the reasons they have

Highly not recommended for any person local or foreign. Its not worth the price

Had my own doubts for visting here, since there are mixed reviews. But to my surpise the it is located at a convenient place. The room is very spacious. Very clean. No crowd, which i loved.

And the FOOD, it’s Amazing. I only did spend one night, and for the amount i think it’s more than satisfactory. Would definitely go there again, if i am in Kandy.

Better to have all explained to them, for convenience. Only complaint is, i didnt get a welcome drink, not that i care but that’s very ODD.

1) misleading information. Pictures shows its serving buffet food. After i went there they said only set menus and no selection of food, (they should inform this prior to booking confirm) also food is not good.

2) pictures shows place is in good shape. But actual building and room bloody old, not maintain well, dirty

3) there is no lift operate from ground floor. So you need to climb every time. If you are old this is really need to consider (this is also not mentioned on there advert properly)

4) during the power cut they not operate the generator. If there is few bookings they said "generator need a repair"
5) no proper garden, so if you with family pls try to find a another place with more space for children)

Service is very bad. Rooms are ok. Position of the hotel is very unlucky. You have to take a tuktuk or you are going to be very sweaty after going up the hill without stairs.

If there are hotels like these in Sri Lanka, no person would go to them. Im not disappointed in the hotel but in the ideology of the staff thats working in them. One can always gauge the caliber of the top management of this prestigious hotel by the way the staff who were employed by such top management of the hotel treats its customers. I expect a strict explanation on how and why I was treated by your staff on the 19th of February 2022. Specifically on the behavior of the duty manager Mr. Hiran Jayasuriya and lobby boy Dushantha Gamage.

All of us expect profit from our respective businesses. However, for a buisnesses to succeed and get buisness the input of the minor staff of such hotel is also importantin in the same way that of the top management.

My experience with your prestigious Swiss Residencies Hotel was not in the capacity of a top tier hotel but in the capacity of a retail shop. Even if your guest comes in a sarong or even if hes a street worker, the hotel management is bound to treat their customers like a king. Thats the usual hotel policy.

After all you will gain profits into the hotel not by the staff who treat people a d customers like this but by the genuine customers who keeps coming to the hotel.

I am highly disappointed in the way you have treated me and I will make sure that this is properly circulated among the society and the hotel goers of kandy.

More than anything it is important for your prestigious hotel to teach its staff on how to have common decency and on how to treat people in general.

I will never recommend your hotel to anyone I know.

Thank you for showing me the ugly side of well painted walls.

Great room.

When they have a buffet breakfast (when they have many guests) it is amazing.

The regular breakfast is average.

Staying there only worths the excess money if you're looking for relative luxury for a good price.

Very friendly staff.

Good hotel, nice food, pool cleanliness can improve, other than that good place to relax in the heart of kandy.

The worst staff I ever met who seeking money, Booking.com management skill is 0.
They call me and confirmed the booking.when we were at the hotel, They canceled the booking because the price is low. There are many hotels all around the Kandy, Please use them. Don't even think about going there.

Great place to stay in hill capital with warm guest service. Rooms are different from one another yet most comfortable in the town. The view from the restaurant - you would not forget for the life, and the tasty foods as well

Great place to stay with good hospitality. We went their during the pandemic and we were the only guests in the property at the time if the visit hence can not complain the service.

Rooms are very spacious, well appointed and recently renovated. Arguably it had the largest guest room washroom for a hotel I have seen. Had a nice view of the city. However the roof top restaurant is superb place to enjoy the view and meals but it was closed during the visit.

Close to important places around Kandy. However the approach for the hotel is very steep so you need physical fitness and further you have to climb 3 flights if stairs to get to the lobby floor.

Rooms were amazing but food was 1 star and service was average.hotel was under renovation so no welcome drink also

Was here for 14 days quarantine as I repatriated to Sri Lanka in February 2021.
The room was nice with a lovely view from the balcony.
Exceptional was the food they served! Thanks so much to the chef Amal and his staff who took so good care during my stay.