The Hangout

There are No customer service at all. First train your staff to simply smile with customers. Ecplian them customers are paying their wages indirectly. Counter staff girls have moody rude attitude for customers. No discipline. No feedback. They feel like Customes are troubling them. The CEO and management have a responsibility to improve your front staff or hire better people for this role as they are making a bad image to your company.
Again advise your security staff to use simple common sense regarding parking. Once again I wanted to get some cash from commercial bank ATM and get some food. Security man mentioned DO NOT use your car park if I go to commercial bank. This is disgusting. Many time I have parked my car at commercial bank parking bay and bought some food from hangout.commercial bank never indicated not to go somewhere else while my car at their car park. I believe customer service is just not the food. I was starving but I have decided to not to visit hangout ever in my life.never.

Good food but very poor service. I visited this place many times. People work there dosent care musch about you. They just do there work.
Due to the location, qulity of food this can improve as a brilient place for bakery products and food. That needs a significint change of attitude of staff.

The worst restaurant in my experience the customer service was very bad i will definitely not recommend this place

Food is so cheap, bought some butter cake and it tastes like “rose pan”. Low quality foods and service. Don’t buy any food from this cheap hotel.

Went for the dinner and ordered fried rice. Felt like I ate a ton of MSG not worthy for the price as well. Single potion Veg fried rice cost you 320/=. Place looks like a very nice and luxurious

Very bad dinner we ordered sea food but in it there only three or four prawns no anything else and also serving is worst beacuse didn't serve water for us and for rice they didn't give chillepaste and sauce.

I went this place in the morning. The floor was very unclean. Owners do not care about cleaning i think. What a good place but poor maintaining.

Very poor customer service. I ordered a pyramid sliced cake. It was so dry an hard. I told one of the boys who work there that this cake isn’t eatable. Then they took it and went even though I had paid for 2 of them and they didn’t care a damn about the customer nor the standard.

No ratesVry poor customer service and give advice to them how to do the customer service and replace new staff and good food for customers.not recomnded for any one

Ample parking and huge dining area and kids playing area. But foods are very very expensive compared to other same grade restaurants. Specially, working staff is not customer friendly. I think it's a signature situation in all Ransara group restaurants.

Upstair restaurant is very very slow. They will say 20min but will take at least 1hr.

Also, saff frequently forgets the order.
Remind them again & conform order in informed to the kitchen.

Food is good

A little disorganised. It took almost 45 minutes to give us a plain tea (and it was just a tea bag with some hot water!)

Great place to hang out. Ideal for a group of friends or colleagues.

Food is okay. God range.

Cutlery and crockery could definitely be better. I have seem cups with stains, not what you expect from a place like The Hangout.

The place is good. But there are renovations going upstairs. The food is available for dining in as well as tak out. However I felt like the place was a bit out of place. And the sitting area needs to be more organised.
The food is also okay

Short eats are delicious but price is high. Meals are cold and needs to be more hot. Washrooms are fair but not well maintained. Dine in area and parking is very good.

Good place to have lunch with plenty of seating arrangement available. Food prices are reasonable. There is plenty of parking available in the basement. Place has nice modern vibe. Bakery items are very good. Service can be improved specially in the takeaway area by giving better training and be more friendly and engaging toward customers.

A huge space in the heart of the Kurunegala city where you can have a snack of a meal in peace. There are 2 levels, which have a variety of seating options. The food available for you is pastries and local meal options. The taste is good buy not exceptional. A good and relaxing place to be and have bite to eat.

Great place to "Hangout". Great for ordering cakes and other bakery products. Has Quality food, but much more expensive than alternatives.

The Hangout lives upto its name and is a pretty great place to, well, hangout. The overall layout of the place is very family friendly. They offer self service, and unless it gets quite busy at noon or in the evening, you won't have to wait long to order your food and make payments. Other than their special range of sweet and savory bakery products as well as other snacks and drinks, they also have breakfast, lunch and dinner menus. The place is also well lit, and there is plenty of space between the tables.

Good place to eat with peace.but when it comes to services, it needs to be efficient and speed than current.we had to stay in the cashier que more than 15 min