Araliya Green City

Had lunch. The only thing which was up with the standards was the washrooms. Please look into it.

So poor service and we are not recommending this hotel for a stay.because there are more issues in our room service, the room dining and call operation delay.

I tried calling them several times. 3rd time one answered and answered like I am going there for free.
Next time even before I told them what I need they did hang the phone. Don't know why.

This huge construction has obstructing the view of the city. I wonder if this place has ever fully occupied. The construction doesn't add any elegance to the city, unlike The Grand Hotel. The food court offers tasteless food for exorbitant prices.

This is is a place one must avoid.
Positivity it is clean and nicely set. However it is so badly organized like pig stein. We waited for more than an hour before we got the menu. Another hour for the meal like we were some beggars on the temple gate. Only got the food under protest. This place discriminates people of my color skin. As vegan one has to eat from the same wok where beef is cooked. It does note sell non halal fool.

Extremely disappointed about the room service. Never clean the room while our stay,
We will never visit this hotel again really disappointed.

Food is ok, but we waited to make our orders for lunch around 1 hour, there is no sufficient waiters after covid 19 i think.

The hotel is very extremely gaudy and the decor quite tasteless. The hallways smell of Indian food, the bright green printed carpet an eyesore, the furniture ugly and there are these random green floor lights along the hallways. It was quite a disappointment.

It's location is the key. Very nice and big rooms. However, slightly disappointed with the food and ambience in the dining room

Kinda Disappointing customer service. Employees are judging customers by the appearances. Very uncomfortable when we are dealing with security's. One good thing we met a nice guy, he's working around the gym and swimming pool, he's so confi with the customer he deserves a credit. I thinks this hotel don't deserves five stars.

Rooms are good. I booked triple room but they only managed to provide double room with extra bed. Not happy about foods. Location is good.

Ambience and service. Prices could be more reasonable. Taste was good except the the chocolate mud cake we ordered. Was nothing close to a mud cake. Hence the. 3 star. This was at the food court.

Pretty badly organised.severely understaffed. Hence housekeeping is done by only two guys in one entire wing (as those two told us.) Noway it could be a 5 star hotel! Had a delay of over 2 hours to check in. Their explanation was late checkout of guests! Indoor swimming pool is the dirtiest swimming pool I have seen. And specially do not go during the Sinhalese Tamil new year season (unfortunately its the Nuwaraeliya season too) as they issue Rs10000.00 tickets for a musical show.where anybody can enter including in-house guests.it goes till 1 am.where falling a sleep in a nearby room is a nightmare. They cater anybody for Rs10000.00.sell liquor to them. (saw 250ml small bottles kept for them to buy.looked highly unlikely for star rated hotel) and saw few deadly fights among them and with staff too (on 17.04.2009). But there are positive stuff as well. New hotel. Superb location with easy access to all attractions of the city. Spacious rooms. Well equipped. Nice gym. Though running like crazy-friendly staff. Good food. Nice variety. Great buffet! Feel management is behind quick money at the cost of the comfort of genuine in-house guests! Don't rush to recommend the hotel to anyone till you really stay for couple of times!

Horrible experience we were supposed to check in at 2pm but we got our rooms at 3: 40pm our triple room had only a double bed, we called the reception about 10 times but the bed came at about 9: 45pm the lobby was a mess the restaurant food was good but food was all over the floor.it seems they are not geared to handle house full situations.
We are disappointed we were expecting to have a good holiday but were disappointed on the first day.

We were on our way from Kandy to Horton Plains on Saturday 30th March 2019 and stopped here around 8: 30 am to buy some food for our lunch, but even the breakfast was not ready. In over the phone inquiry beforehand they mentioned food will be available. However ground floor shopping mall had excellent toilet facilities.

All fine. Mini mart, food court, small gift shop, fashion archade are there despite the main hotel. Hotel also very good and food were very good

Waited for our rooms to be ready for over 3 hours. When the rooms were ready no keys were working! Very badly organized.

We only went to the hotel for a buffet breakfast it was very good. A wide selection of foods eggs cooked fresh to order and espresso coffee included. The staff were nice. I thought reasonably priced for the quality of buffet. 2000 rupees per person.

Situated at a Beautiful location of nuwara eliya, this hotel is near the local market 0.5 km and provides all the emenities insise the hotel stratimg from a grocery store cloth store etc.it has a pub n bar n club Inside which didn't play when were there.

1. Beautiful hotel with friendly courteous staff.
2. Comfortable large room but smelly dirty bathroom.
3. Walls were thin and you could hear people in the next room and hallway
4. Small and cold Swimming pool.
Totally not worth for the price we paid.