La Grande Villa

Nice ambience, supportive, attentive and friendly staff, great food and good service. Enjoyed our stay there to the fullest even though the weather was not so good. Would like to recommend the place for those who would love to have a comfy stay in Nuwara Eliya.

An Excellent choice for couples. The room is amazing and The bathroom is stunning. Very neat, clean and sanitized. Friendly staffs. Tasty breakfast.
The ideal choice for couples. Highly recommended.

Very beautiful place. It was our second visit and we couldn’t find a better place for that price with a better service.
Staff is very helpful and breakfast was very good. We don’t have any second thoughts of going there again.

1. The electricity doesn't work everywhere in the room. You don't even know, what switch is for what kind of electricity. So the heater doesn't work.
2. The patio door has no handle and you couldn't close it well.
3. On both days we had to ask for hot water. On the first day after 5 minutes waiting it was hot but on the 2nd day it took about half an hour. That's not OK, when the baby has to sleep.
4. We were asking for a massage and didn't get any concrete answer about it.
5.we were ordering a pizza and 2 coke. We didn't get the beverage while waiting for the pizza and then we only got 1 Coke, because it was the last one.
6. No good help when we was asking to go to ella by train.
7. For 10$ a pizza, I expect to get a good homemade one, but it was like an frozen pizza. It was not bad, but for this money I want to get a better one. Also the tomato soup was not great.
8. There is no child bed or child seat
9. At the mini bar at some pieces the expire date has been exceeded.
10. The doors and windows are not tight, so the smoke from the burned leaves was in our room all night. It was horrible.
11. You can't close the closet.
12. You can put the money and the documents into the safe, but you can steal the safe completely.
13. At the whirlpool the suction nozzle is very dangerous and generally not all functions work

We stayed 2 nights. It was the most expensive hotel we stayed in sri lanka und the worst service we got. So unfriendly manager! We already told him on the first day, that we have no hot water and that he should please turn off the light in front of our Terrasse because otherwise the baby and me cannot sleep. It wasn't able to turn it off from our room even the light was on our terrace. I told him on the first day in the evening, that we wouldn't pay the whole rate because of so many things that doesn't work. But on the next day When we checked our, he told me, he had already done the bill and it is not possible to change it now. And even if he could, he wouldn't do this because it's unfair from me, to tell what wasn't working when we check out. He told me, if we didn't liked it, we could have go and take another hotel. Even the cook and the cleaning girls were very friendly. But not the manager /owner. I guess, that he isn't sri Lankan because of being unfriendly.
We got picked up from our taxi driver who we had to check ourselves (personal wasn't able to give me concrete answers about going on) and I told him the story and he said, he nows the place and these people are very unfriendly and uncomfortable.

There are 2 good things to say:

Place is well cleaned, good garden, nice terrace and from the outside it looks very charming.the location is also very good. You can walk within 10 minutes to the entrance of the Victoria park and the house racing place.

There are only 5 or 6 rooms, we had the smallest one. It was room nr 4 I guess.
First it looked really great but if I pay so much for a room, I want that everything is fine. I know, that we are in sri lanka and the standard is another one, but what was happening wasn't OK at all!

Friendly beautiful decoration both inside and

1. Breakfast was served after an hour late, not served all items.
2. They have only limited space (5 rooms) so you can’t trust the served food are fresh.
3. When we booked was there only we, very delay in service
4. House keeper are very friendly
5. All other services are terrible
6. No swimming Pool, empty mini-Bar
7. Really bad and tasteless food & breakfast
8. Be careful for you booking, if they get 5 booking from one team, they will cancel your booking, because they have only 5 rooms!

We made complaint to manager he couldn’t take any action against the issue raised

Lovely decor and comfortable rooms. Friendly house keeping and room service staff. Unfortunately, on this occasion I am disappointed by the poor customer service and as a UK Travel Agent would not recommend this hotel to my clients. To list a few:

1. Be warned inadequate bar service as guests we were advised to walk to the 15 minutes in the dark to a wine store with no useful recommendations.

2. I found a hair in my breakfast on two separate occasions!

3. On the second day breakfast was served an hour late and rushed without offering full service

4. Upon check out we were rushed out in favour of an early check in without prior knowledge

5. Upon check out the Manager did not offer paid transport options to the nearest rail station, we had to insist.

On a positive note the hotel offers laundry services for free.

A nice place, good service, everything are excellent but a little noise in the room from neibor room.

Amazing boutique hotel that feels like home. Even the staff treatment is way beyond any other hotel in sri lanka. Simply Fabulous!

This is a lovely property located a short distance from Nuwara Eliya town. Meals were plentiful and the included breakfast was great. The rooms are pretty high end for Sri Lanka. Service was pretty good the waiter didn't have the greatest English skills (then again it was better than our Tamil or Sinhalese).

Service is terrible. Property is average. Rooms are good. But not value for money at all. There are so many lights in the room but no switches.many things are only name sake in the hotel.

Great place to spend a romantic weekend in chilling NuwaraEliya. Staff is really helpful. There are swings in a nice garden, pool table and a common comfy TV lounge to indulge in the calmness.

One of the best places we stayed in the entire Srilanka trip. The service was excellent and a very pleasant stay.

Beautiful hotel, very different from the other pkaces around but this is what I like. Great service, nice people and delicious food. The atmosphere is calm and relax, perfect for the holidays!

Excellent one of a great exprience<br/>The location and the view from the room is excellent. <br/>And the staff were extremely helpful and hospitable.it's an special day for us in our whole SRI LANKA trip. <br/> If you want to make your trip memorable you should visit to the LA Grande Villa. <br/>Hope to come back soon

Close to the center.
Great bathroom and spacious Room.
Concierge was very helpfull with very good English.
Staff is very warmy and friendly.
Nice Guesthouse!

One of best places in nuwara eliya as well as in Sri lanka.beautiful garden view.and top most designed and well maintained place.staff are very friendly and much help full. GEM OF NUWARA ELIYA.

Nice place excellent villa, fantastic wow wow super staff also very good always lafing neat and clean