La Grande Villa

1. The electricity doesn't work everywhere in the room. You don't even know, what switch is for what kind of electricity. So the heater doesn't work.
2. The patio door has no handle and you couldn't close it well.
3. On both days we had to ask for hot water. On the first day after 5 minutes waiting it was hot but on the 2nd day it took about half an hour. That's not OK, when the baby has to sleep.
4. We were asking for a massage and didn't get any concrete answer about it.
5.we were ordering a pizza and 2 coke. We didn't get the beverage while waiting for the pizza and then we only got 1 Coke, because it was the last one.
6. No good help when we was asking to go to ella by train.
7. For 10$ a pizza, I expect to get a good homemade one, but it was like an frozen pizza. It was not bad, but for this money I want to get a better one. Also the tomato soup was not great.
8. There is no child bed or child seat
9. At the mini bar at some pieces the expire date has been exceeded.
10. The doors and windows are not tight, so the smoke from the burned leaves was in our room all night. It was horrible.
11. You can't close the closet.
12. You can put the money and the documents into the safe, but you can steal the safe completely.
13. At the whirlpool the suction nozzle is very dangerous and generally not all functions work

We stayed 2 nights. It was the most expensive hotel we stayed in sri lanka und the worst service we got. So unfriendly manager! We already told him on the first day, that we have no hot water and that he should please turn off the light in front of our Terrasse because otherwise the baby and me cannot sleep. It wasn't able to turn it off from our room even the light was on our terrace. I told him on the first day in the evening, that we wouldn't pay the whole rate because of so many things that doesn't work. But on the next day When we checked our, he told me, he had already done the bill and it is not possible to change it now. And even if he could, he wouldn't do this because it's unfair from me, to tell what wasn't working when we check out. He told me, if we didn't liked it, we could have go and take another hotel. Even the cook and the cleaning girls were very friendly. But not the manager /owner. I guess, that he isn't sri Lankan because of being unfriendly.
We got picked up from our taxi driver who we had to check ourselves (personal wasn't able to give me concrete answers about going on) and I told him the story and he said, he nows the place and these people are very unfriendly and uncomfortable.

There are 2 good things to say:

Place is well cleaned, good garden, nice terrace and from the outside it looks very charming.the location is also very good. You can walk within 10 minutes to the entrance of the Victoria park and the house racing place.

There are only 5 or 6 rooms, we had the smallest one. It was room nr 4 I guess.
First it looked really great but if I pay so much for a room, I want that everything is fine. I know, that we are in sri lanka and the standard is another one, but what was happening wasn't OK at all!

Friendly beautiful decoration both inside and

1. Breakfast was served after an hour late, not served all items.
2. They have only limited space (5 rooms) so you can’t trust the served food are fresh.
3. When we booked was there only we, very delay in service
4. House keeper are very friendly
5. All other services are terrible
6. No swimming Pool, empty mini-Bar
7. Really bad and tasteless food & breakfast
8. Be careful for you booking, if they get 5 booking from one team, they will cancel your booking, because they have only 5 rooms!

We made complaint to manager he couldn’t take any action against the issue raised

Lovely decor and comfortable rooms. Friendly house keeping and room service staff. Unfortunately, on this occasion I am disappointed by the poor customer service and as a UK Travel Agent would not recommend this hotel to my clients. To list a few:

1. Be warned inadequate bar service as guests we were advised to walk to the 15 minutes in the dark to a wine store with no useful recommendations.

2. I found a hair in my breakfast on two separate occasions!

3. On the second day breakfast was served an hour late and rushed without offering full service

4. Upon check out we were rushed out in favour of an early check in without prior knowledge

5. Upon check out the Manager did not offer paid transport options to the nearest rail station, we had to insist.

On a positive note the hotel offers laundry services for free.

Service is terrible. Property is average. Rooms are good. But not value for money at all. There are so many lights in the room but no switches.many things are only name sake in the hotel.

It is all about expectations. Booking pictures do not match what you get. I can't say it is a terrible place to stay - service was okay (just don't ask for ice cubes and make sure to wash glasses, even though they say "disinfected"). Breakfast was okay, but it will be served in a room without windows. Noise cancelling doesn't exist.

Close to the center.
Great bathroom and spacious Room.
Concierge was very helpfull with very good English.
Staff is very warmy and friendly.
Nice Guesthouse!

I recently had the pleasure of staying at this hotel, a captivating colonial-era mansion that transports you to a bygone era in Sri Lanka. The experience is a true feast for the senses, and the setting is a step back in time, with opulent carpets throughout, spacious rooms with canopy beds adorned with a multitude of cushions, and enormous bedrooms overlooking a picturesque garden. The bathrooms are equally grand, complete with a luxurious whirlpool bath. Even the chill of the evening is no concern, as the rooms are equipped with heating to keep you cozy.

The hotel staff is exceptionally polite, and the presence of ladies in aprons adds a charming touch of the past, enhancing the overall ambiance.

One evening, we dined in the hotel's restaurant, a quaint British-style dining room. The food was delicious, though it was slightly marred by the sight of stained tablecloths. This made me wonder when they had last been replaced, and I feel that an improvement in the overall cleanliness of the hotel, including the dining area, would enhance the dining experience.

However, the breakfasts were outstanding, and a delightful surprise was the provision of small slippers to be worn inside to protect the exquisite carpeting. It's a thoughtful touch that underscores the attention to detail.

In summary, this hotel, housed in a splendid colonial mansion, offers a journey back in time in the heart of Sri Lanka. The grand rooms, magnificent bathrooms, and meticulous attention to detail in room amenities are highlights of the stay. While the dining experience is top-notch, the issue of stained tablecloths could be addressed, and a more thorough approach to cleanliness is needed throughout the hotel. Nevertheless, it's a unique and memorable place that captures the essence of a bygone era.

Good clean room. No swimming pool but jacuzzi available.prices bit high for additional meals, snacks and drinks. Better if you can buy them from outside.

We booked two nights at the triple room and we had a really fabulous time with all the luxuries. The place is quite close to the city but far away enough from the hassle of the city. The environment and the indoor reminds of colonial existence and luxury. The hospitality and the stay was very comfortable. We stayed most of time indoor as it was quite raining but the stay was really nice. The large jacuzzi and TV with posh internals made our day, kids loved that. One suggestion would be for the set breakfast. We felt the choice was too limited (at least for us being the local crowd). We expected a bit more variety and choice.

Very cosy place for a family trip. Rooms are classy and comfortable. Every room has a bath tub. Beautiful garden. Lacks a good view. Very friendly staff. Mr. Insar was very supportive. Arun was really good with pool training. 4stars is due to overpriced dinner on the particular day where they ordered us food from outside.

Stayed for the night on an impulsive decision, but there was nothing to disappoint you in the villa. The hotel is in the middle of an area full of hotels, schools and residencies. It does have a small back garden to where our balcony opens up. Other than that that, there's no view. However, the rooms are comfy, bathroom spacious and the service is excellent. You don't get a big variety for food, but whatever offered is done with great care. Overall i liked my time in the villa very much.

Luxury room with all the comforts in a beautiful hotel, surrounded by a beautiful garden! All the staff are super attentive and friendly! We had a very delicious breakfast! Super recommended! Thank you!

The services from room to food is amazing. The customer service is surely one of the greatest services I have ever experience from a Hotel ever since I started travelling to Nuwara Eliya. The most important from all the services is the restaurant that have a variety of Food cuisines for Breakfast, Lunch and Dinner, the food give off a 5 star hotel meal. The prices of the rooms are really worthy and the rooms are very cleaned. When it comes to location, the beautiful garden behind the villa with the scenery of the mountains is a fascination point.

Awesome rooms, value for money. Good food but expensive. Clean room, very calm place and well maintained garden.

Very nice and clean villa. Spacious rooms with heater…huge bathroom including Jacuzzi! Terrace and pool table are available too. The staff are very friendly, especially Imtiyaz. He’s the Joker there. He will do everything. Despite the situation in Sri Lanka, they were able to surprise us with tasty breakfasts every morning!

Interior represents colonial furnishings elegantly, although from outside, the villa looks like a house.

Staff is super friendly, and we were lucky on the day we visited only our room was booked. Hence the service became very personalized.

You'll have to wear disposable shoes they provide inside of the villa and keep yours on the shoe rack near front office.

Exceed our expectations it was comfortable, clean and feeling like home
The stuff was very helpful and friendly

Great service, plenty of food, and a great host; Insar. Hope to visit soon and a definite recommendation!

We spent 02 nights here and loved our stay! The rooms are as lux as it looks in the photos. It has a great open are with swing chairs and overall it was very pleasant. Above all, the staff including the manager were extremely polite and kind. The only negatives I found were; 1) The food was mediocre. 2) The tub had a leak. I never used it and therefore, never called it out to the staff. Sorry for that.
But I would definitely recommend this to couples especially.

I went to so many 5 star hotels all around Sri Lanka. In this hotel i have a wonderful experience. So friendly staff service and beautiful place