Abans

Excellent service was received. Good quality products are available. Keep up the good work and truly admirable service.

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This post is published after thinking many times. Because I feel that it will be useful to someone else, even if I don't want to.
On the 10th of last October, we bought two essential electrical appliances for the home from Maharagama Abans based on the belief that we had been buying electrical appliances for home and our institutions from Nugegoda Shaka and Maharagama Shaka of that company for some time. Although we have not bought electrical equipment from any other company so far, it is because of our trust in Abans company.
But on October 10, I felt that one of the Mistral type electrical appliances that I bought was not working properly, so a few days later, when I went to Abans Institute in Maharagama, they told me to bring it back and check it. When I went back on Wednesday and handed over the device, they said that I had been sold a device without a blade. When I asked how can a brand new product be like that, if it is not original branded, they just shook their heads. In addition, when I called their repair department, they told me to send a vedio that the device is not working properly. I rejected it saying that I never expected such a response from an organization like Abans.
However, they said it would be made and sent on Monday, but I was able to deliver it on Wednesday or Thursday. Due to the frustration I had with the company and the Mistral brand that I bought, I requested for an exchange of another brand of equipment, but they refused saying that it is not possible to do so without the package. (Removed the package before using a newly bought product based on the trust in Abans). I asked them to refund my money if they could not give me another brand based on the carelessness of their customer care and the inconvenience I experienced. That it can be done on a manager approval. As the manager is not available today, I have not received a call from them who noted down my locker number and accepted the product saying that they will notify me on the next day.
After waiting for a week, when I called the branch manager, he answered without any responsibility. He said he was informed about this and forgot about it. He very carelessly said that this cannot be done without the package and gave a number of a person who said he was their marketing manager and asked him to call. When I called him, he expressed his regret for the inconvenience and said that he would resolve this the next day, but even after a week has passed, I have not received that call.

I wanted to post this for two reasons.

1. In this case, I was very inconvenienced as a customer. This is something I have never experienced before in any institution.

2. The amount that I did not receive is an amount that I can afford (I have already purchased this electrical appliance from another company) but I also had an era where I made money by collecting coins and making money to buy the necessary items. Because I thought this would be important.

Abans

Bought mistral fan. Pathetic. Yet the fridge bought (brand LG) is superb. “Abans” and other unknown brands are useless. I do not recommend to buy. They will breakdown in no time. Yet the renowned brands are ok, online delivery too seamless and smooth. After service can be rated 0/10. No-one takes responsibility.

Geart and Honest customer service.staff is very friendly. Specially need to mention Kavindra cause he knows his job very well.

ගොඩක් දේවල් ගත්තා අබාන්ස් කෙරෙහි තිබෙන විශ්වාසයට. අගය කරනවා ඒ coustomer service එක. කවීන්ද්‍ර සහ ඒ කණ්ඩායම හොදට iteams, ගැන explain කරනවා. සුහදශීලි කතා බහ විශ්වසනීයව භාණ්ඩ ගන්න පුළුවන් තැනක්. සුපිරි welldone abans team HIGHLY RECOMMENDED

They have a wide range of electrical appliances at their store from TVs, Refrigerators, Washing machines, Air conditioners and many more. They also had Laptops, iPhones and JBL speakers in store. The staff are pretty friendly and they also have parking space available at the front of the store.

Great service. The customer service is off the charts and the people are so polite. I had an issue with one of the items I bought and they really took it upon themselves to get it right. Specially need to mention Sameera cause he knows his job.

Comparing to other Abans showrooms, this showroom staff given me very good service, Thanks to Sanjaya and keep up the good work,

It's Bad.bad bad bad and bad. (what to say other than bad?) After-sales customer service is extremely bad. Specially don't buy gas cookers from here. They sell faulty cookers and they don't have home visit repair teams like singer. They'll never give you a new one for the faulty one. (Even you have the 12 months warranty period) You have to take your cooker to wellawatte and they say it will take like almost a week to get the repair done. Or if you handover the cooker to the showroom.it will take like 2 or more weeks. (ඒක හදල ගෙනත් දෙනකන් කඩෙන් කන්නද?) however, overall experience is very bad

I just visited your showroom, there are 2 executives only and they are already busy with another customers. So i am very disappointed with the customer service at showroom. I couldn't fulfill my need there.you will lose your day to day customers therefore.

Honestly They deserves 5 star rating.
Visited few times to purchase few house hold & electric appliances, all the times service & the showroom Experience was extremely superb.
Specially Kavindra & his team was well Updated about the product Specs which most of other sales guys from various shops barely knows.
Would recommend this experience for anyone.
Team was committed towards securing the prestigious Name of ABANS.

Went there today to buy an Air Cooler. I wanted to buy it for an emergency and I asked the sales person about the specs. He just told me that this one is available, pointing his finger at a displayed item and that was it. I asked him capacity, efficiency whether it will fit my requirement.oh my god, his attitude as a sales person was pathetic, I've been in the sales over 10 years and if any of my staff was like that I would have him kicked out then and there. He didn't know anything about specs, not even the details available on there website. His name is Sanjeewa Jayashan- If anyone responsible for your sales please note that I didn't buy it from your showroom because of that incompetent guy and went all the way to Colombo 3 and bought one.

Not recommended, they don't care about every customer. They are giving priority to the person they need. Other people have to be upbeat. Called to get a gas cooker and asked if there was stock and he said yes. Go and waste about 45 minutes and it's over. Told to take our other one. This is the situation.

Largest Abans Elite Showroom in this area. All the consumer electronics can be chosen from here. Customer service is good and after sales service is also good. Vehicle parking space available. They are open till 9.00 pm. Everyday.

Not good. One of the sales assistant guy told me installment payment is provided for a standing fan i was gonna by. But later some chubby dark guy came in and said the installments are provided only for the items above 10K. 1 star for inconsistency.

One stop outlet for all electronics. Sadly some items are out of srock. Currency crisis seem to be affecting the bussiness.

One of the worst home appliance shops I ever bought from. They don't respect any warranties and sell inferior goods that break in few weeks. When given for repairs, they take months to just say parts are not available, so the customer has to forget about the appliance and money both.customer service is appalling and the staff usually enters into arguments with customers.no respect for customer at all. Don't go to this Abans shop.

Staff service in this outlet is great. Went to buy a blender but the model I was looking for wasn't available at the outlet, they bought it down from another outlet the very next day just for me. #kudos to the team.

This place has got the most irresponsible billing staff you can ever imagine!
Be prepared to experience a few void payments if you're planning to purchase items with a credit card because there's a high probability of that staff messing with the numbers & your instalment plan!

Went there to buy some kitchen equipments by myself with some hesitations on mind, but the staff happen to be very friendly and helped me out a lot to select stuff as I wanted. No forcing nor following, just give you that ultimate freedom to shop. Definitely recommend their great service!