Oasis Hospital

Such a worse service in billing system.hereaftet we will never visit this hospital even for channeling.worse worse worse.

I recently had an exercise ECG at King's Hospital, and I was initially nervous. However, the incredible care from the staff and doctors made it a comforting experience.

The stress test was tough, but the friendly staff, in-room TV, and a kind gesture to print a document for my husband made a huge difference.

King's Hospital's hospitality is unmatched, treating customers like royalty. The staff's genuine happiness was evident, and as a first-time customer, I felt truly valued.

Thank you, King's Hospital, for your exceptional service. It's truly King-rated!

I saw a scene where a group of staff got together and attacked musicians and saw that bad experience. We do not know who is at fault. But is that staff members showed their professionally

My family's experience with this hospital during my father's 17-day inpatient stay was far from satisfactory. We cannot recommend this hospital for inpatient care based on our observations and experiences.

The nursing care exhibited significant deficiencies in terms of accountability, understanding of safe practices, adherence to standardized procedures, and empathy. There have been other reviews echoing similar negative experiences with the nursing staff, yet it appears that little has been done to address these concerns. We have provided written feedback to the hospital's senior management, but regrettably, we have received no response thus far. We hope that the hospital takes proactive steps to rectify these issues, improve their processes, and provide training to their nursing staff.

There were notable administrative inefficiencies in the discharging process. My father was supposed to be discharged on the morning of 8/23. However, the majority of the day was wasted waiting for the hospital to prepare the bill. During this extended wait, my father received neither medication or care. We were finally discharged close to 5 pm, which we believe unjustly robbed us of precious time with our father. He passed away less than 24 hours after being discharged.

The consulting doctors were excellent. However, you can get them from other hospitals. The auxiliary staff such as the physiotherapists, nutritionists, meal services, and cleaners were great. But nursing practices seen from both senior and junior nursing staff were questionable. There were only 2 male nurses that did their job right. Others would take any opportunity to skip on their responsibilities.

Few examples:
1. By day 3, we were given contact information for an outside caregiving agency. We were pressured to hire a 3rd party caregiver. Our private caregiver assisted with various essential tasks, such as changing diapers, administering oral medications, and assisting with patient hygiene.

2. Nursing staff wore no gloves for blood draws and didn't disinfect hands. Sometimes, the blood was on their hands. So unhygienic and unsafe.

3. Over a span of two days, the patient's IV tubing port on the hand was repeatedly left uncapped when not in use, even though the nurses noted the missing cannula cap. The hired caregiver took the initiative to get a cap from the nursing station and close it.

4. A male nurse attempted to administer a frozen antibiotic directly into my father's IV line without allowing it to thaw properly. We intervened and asked him to thaw it properly.

5. A nurse connected the IV line but left a significant air bubble in the tubing. It was rectified when we alerted the nurse. On another occasion, a junior nurse picked up the cannula top that was on the floor and attempted to use it.

6. There were several instances where the nursing staff claimed to have taken certain readings, which we later found to be inaccurate upon closer inspection. For instance, they recorded an O2 saturation reading of 96 when it was actually 76. It was only when we raised concerns that action was taken. In another instance, a nurse argued with me about administering an injection that we had brought from home. I knew the exact quantity that should have remained in the fridge, and upon checking, the nurse realized her mistake. Unfortunately, there was no apology, raising doubts about the accuracy of their record-keeping.

7. When the consulting doctors ordered something, it took the staff 2 to 3 days to do them. So after waiting patiently, we/the family had to remind them what was ordered by the consulting doctors. You really need to examine how the hand-offs and communications are taking place w/in nursing.

In conclusion, the issues we encountered during my father's hospitalization raise significant concerns about the quality of care and patient safety at this hospital. We sincerely hope that the hospital's leadership will address these problems promptly and comprehensively to prevent such issues from affecting other patients in the future.

Best service you get in srilanka, absolutely fantastic. Don’t feel that you’re in a hospital. Super customer service. Please keep it up

We are excited to welcome our little princess into the world, marking the beginning of a new, enchanting chapter in our lives. Our sincere gratitude goes to Dr. Madura Jayawardana and the exceptional team at Kings Hospital for their incredible dedication and unwavering support.

About 5 days ago I had to do an ultrasound scan and I didn’t had enough time to channel a Doctor. So I had to do that in their ultrasound room and the doctor who did scan me was Mrs Nayana Samarasinghe. During that scan she hurt me so badly and I couldn’t pee properly for days and had constipation for 2 days like blocked everything. That was the worst thing that happened in my life. I thought because that’s a lady she will be gentle with the scan. But the outcome wasn’t what I expected.

Great service & reasonable charges.
My special thanks to Senior KT unit nurses Ms Herath, Ms. Roopasinghe and Ahalanka, Thanushi. They are treated me Like son and brother.
Again thanks for your kindness & services

Had an appointment with Dr Romani Fernando. She postponed 2 times & then on the given time she was so late! Waste of time & so unprofessional!

Pharmacy service was very poor. It’s took more than 3 hours sending the medicine to the ward.

No dr at emergency other staff sister very good and mri man excellent went for appointment at 9 to see ortho dr 1045 still waiting no number no order staff usless not trained so i walked out never again. Wheel chair smelt of diorea

Great for MRI 's for kids. Radiology reception though doesn't answer phone when you try to call.

Kings Hospital Colombo is an ultra-modern multi-specialty 120 bedded corporate hospital located within the ‘Hospital Zone’ of Narahenpita, Colombo.
We are committed to providing compassionate and high-quality medical care of international standards with a focus on value based healthcare i.e. Providing the best clinical outcomes at optimum cost.
We also provide the best clinical talent of the country and supplemented it with a highly skilled and competent nursing and technical team, robust support services, a modern infrastructure, the latest medical equipment and diagnostics, with cutting edge technology and a pleasing ambiance.

We had a great experience at Kings hospital as my wife delivered her first baby on 15th of July 2022. The nursing staff was very generous and gave a tremendous support while we were at the hospital. Especially, I should mention Prof. Deepal S weeraseekara and his team including Dr. Geetha kumarasinghe and Dr. Thamara Peeris who had eye on our little baby throughout. Last not atleast, cleaning staff was very efficient too. Me and my wife highly recommend kings hospital for anyone who is planning to do their delivery.

Disclaimer: Mixed Review; there’s room for improvement.
(Update on June 28th 2022 - Review #3)
I e-channelled a doctor and made a payment online and made it to the hospital on time with approximately 500/= in payment for travel, only to wait an hour to find out that the doctor is not responding and hasn't responded in days- "she could be out of the country- we don't know". One of the nurses, prior to the person at the counter telling me the doctor was unresponsive, mindlessly told me that the doctor called and was on the way without knowing any context or checking in with anyone about anything when I asked her if the doctor had arrived- I addressed this as well and was told by the person at the counter that the nurse didn’t know what she was talking about and possibly just mumbled on in assumption- this is a hospital, I’m sorry but, you’re not supposed to do that- you should never do that.
I'd called early on in the day to confirm if the doctor would come as well and was told she would- when I addressed this at the counter however, I was told that the call centre knew nothing- I'm sorry but, then why does it exist?
I had to get a refund on the appointment and went to lengths to attempt to get a refund on the channelling fee- but have been deprived of a response from the echannelling company. Moreover however, my cost for travel, only to get scammed, is ridiculous and of course non-refundable.
I'm so sorry but this was extremely unfair, incompetent, and inexcusable on your part, so please- Do Better.

(Update on June 24th 2022 - Review #2)
I received a miscommunication from your call centre- I was told I could book an appointment in the morning for the doctor I was seeking to see- I communicated everything clearly and they confirmed that I could do so at the front desk- I did so and was told I could not make the appointment and needed to show up 2 hours earlier to do so- which was not fair because I specifically asked-
Please have more thorough contact between yourselves and your call centre. I cannot be spending money and travelling long distances only to go back because of your miscommunication. I was not satisfied with what I was told and kindly ask that you do better. I will not remove my prior 5 star review but request that you make the improvement. Thank You.

(June 12th 2022 - Review #1)
King's Hospital has the sweetest, kindest, most professional doctors all-round, well-deserving of their pay. The hospital in itself consists of the most state of the art equipment with a clean, modern outlook, vastly different from that of the rest of the hospitals seen around the country.
It truly is spotless and impeccable in its tranquil, composed atmosphere which is ironically the most infectious. It maintains an amazing standard of hygiene, accompanied by the best customer service, and is also intact with numerous sections of the hospital designated for every essential service, including places for prescribed pharmaceuticals, scanning procedures, as well as the inclusion of a cute little snack bar.
Overall, I highly recommend King's Hospital and would 100% come back, provided they maintain their standard (with the inclusion of all that is mentioned above) to the best of their ability and keep up the amazing work!

We made an appointment and came to radiology department and the time is given at 11.55 but my mother was taken to scan at. 1.10pm and staff were not trained to serve the customers and not use the times allocated and should have given a more realistic time slots
We come to a private hospital expecting a better service alone with the environment not to relax in the hospital lobby

I've visited this hospital for the past 12 months, consulting various doctors. The look of the hospital (exterior/interior) is excellent, its clean and overall great atmosphere. The service - I'd not rate excellent, but its good. Most of the doctors I've consulted were of high reputation, and provided excellent consultation, except one! The doctor I was not happy with was Dr. Narendra Pinto (Orthopedic). I consulted him December last year, and while its taken me a long time to review, I think its important I do so. The case was regarding my 80 year old mother who fell and I took the scan reports to get his opinion. I wanted his advice on whether it was mandatory to do an operation, or was there an alternate just to cure without an operation. His immediate advice was to proceed with the operation, and when I was not in favor of it (because my mother is very weak I was afraid she may not survive an operation), and I asked could there be another alternate, his behavior changed to being extremely rude and abrupt. This sudden change of attitude in my opinion could have been because I was not in agreement with his suggestion for an operation! For the management/directors/shareholders of this hospital, please kindly advice your doctors to treat patients with kindness and respect, and not impatience and arrogance! We are paying for their service, and not asking for charity! His attitude and behavior was despicable and while I can see he has this huge reputation, I cannot fathom who would consult with a doctor with such a bad attitude. I wanted to share this personal experience of mine, so it will hopefully not be repeated on other patients. Thank you

First contact point ie at entrance to the hospital needs to improve as guys don't use their commonsense

My grandmother underwent a surgery at the hospital. Really impressed by the attention and kindness by everyone at the hospital. So thankful and would highly recommend this hospital to anyone.

Cleanness, staff and size of room is highly satisfied. Operation theatre is excellent. Few things need to improve. Examples: extra pillow, soap, electric kettle specially when kids admitted.