Oasis Hospital

Good and friendly service. Room had good equipment except the hot water which not worked. Extra meal price also acceptable. Preparing bill should improve, its took more than two hours.

Not recommended at all. Really disappointed with their service. Also unnecessary charges. My husband contacted them before he go for his dental appointment to confirm the charges. First they told the total amount is Rs 4000 and then after they done the procedure they charged Rs 8000.

Prior to book the appointment for Debris Dr Sureka Senevirathne please confirm her charges otherwise after the procedure she will say whatever she wants. Very disappointed with their service.

Worst health care services you could find in the heart of Colombo. My husband couldn't even keep his head straight cause of high fever which hasn't even lasted for 12hours. When we walked into the Emergency unit, Dr Saranga didn't even check him, gave us a prescription asking us to do an influenza antigent which took almost 1.5 hours to get the results. That also I had to make a scene to get the results. I'm sure if I hadn't gone asked for the results, id still be in the hospital waiting for the results, that's how efficient and caring the hospital is. We only got medicine right after two hours walking into the EU. If a man goes to this hospital in serious condition, they'll end up dead.

Poor Nursing and Caring
My Wife has admitted to the kings hospital on 28/05/2022 for Hernia Surgery and directed to the room no. 401 (UHID - KH/000102965).
After perform the surgery, doctor confirms that she will sent to room but more than 20 minutes patient not taken.when i inquired, doctor at the ward asked to bring patient but relevant lady refused it suddenly by saying, i just arrived bring patient. After sometime they take patient room.
Even after came, wife need to pass the urine but care giver or no one came even after several reminders and finally one came.
Regarding medicine/pain killers giving also terrible. I had reminded relevant sister that time has pass to give the medicine. Then they gave it. Next day morning, doctor advise to give suppository to wife and as usual, it also not issued on time.after i reminded "Master" in duty came and give suppository and asked me to insert (i'm no medical trained) and gone out.i was surprised and requested again to do that. Later one came and did it.
This hospital facilities are nice but nursing is very, very, very poor. Not recommending. If hospital Management refer or need to review this and improve, contact me

I am rating this purely based on the most recent visits and experience I have had with the support team and nurses I am not hoping to review it for anything serious

The king's hopsital is actually one of a kind. Feels more like a hotel more than a hospital. Spaced out and really open with receiptons everywhere to support you.

The nurses that did my blood test and ultra sound were really good. Though the wait at the ultra sound scan was a little long they still had good service. The blood test actually went without any pain and this is coming from someone that has a fear if needles. The nurse was swift and did a good job.

They have a dental section that I visit and the doctor there is too notch, goes by the name of Dr. Madanga Chandrasekhar. On his work I'd give a 5 star rating.

They also have a canteen that serves shorteats and snacks and what stands out here is that they have taken the time to give you the calories for each snack that they serve. This was a very elegant touch to a canteen at a hospital and loved it. If you have the time check out the image and the details. Some of it might shock you too.

They also have a shop that sells eyeware and sunglasses so you can stop in for that too.

Overall two thumbs up and hope to review it properly with the actual hospital care and ward service etc.

Keep up the good work.

My review is in relation to the service I received from the rapid PCR testing centre at the Colombo airport.

I was asked by my airline to take a rapid test prior to departure and was told to proceed to the car park at the airport. I was travelling home to London via Dubai with transit only 45min.

On arrival the chap who claimed to be in charge of matters at Kings PCR centre became quite unhelpful, aggressive and told me that he knows all the Covid rules to enter the United Kingdom. He insisted that I need to get a 48hr full PCR which was frankly unhelpful as I have a flight to catch in 3hrs. He continued to show his aggressive behaviour at me and tried to make it difficult instead of full filling my (and airlines) request of providing me with a rapid PCR test. At this point my patients were lost and I did say if I missed my flight i would be claiming for compensation. He continued to instruct his colleagues that i should not be offered a rapid test and still adamant that he knew the rules to enter the UK (no you didn’t my friend and I doubt you still know!). The situation was not getting better and he was still trying to act smart and say he is in charge and he makes all the decision - utter joker.

After 10minutes of wasting everyones time another guy who was smarter, decided to take my payment but this so called guy in charge still adamant i shouldn’t be offered a rapid test. I decided to make matters clears to him and I asked him to stop his threatening and aggressive behaviour towards me and to offer a rapid test.

At this point one of his superiors turned up to resolve the matter within 5min and offer me the rapid test I asked for.

This clearly shows this guy in charge was utterly incompetent and useless. I wonder how they get to work in places like this and unfortunately it also impact your brand. People like this should be subject to rigorous customer training as the most important aspect should be to learn to interact with human beings and not treat them like an animal.

If I am in the same situation again I would go somewhere else but credit is due to the manager/superior who dealt with it very professionally.

Date - 30/11/2021 23.00hrs.

Admitted for minor surgery. Medical care, nursing, food, rooms & room services staff all are up to satisfactory level. Needs more staff for addmision counter. Beter to take detailed bill to understand the intensively charged items. Recomended

We were in Room 315, this comments are constructive to improve standers to the next customers.
1. No phone extension number card in the room
2. No food menu in the room
3. Chicken curry with coriander leaves is interesting but not everyone likes coriander strong flavor in their food. Just a small food tip to think about.
4. Staff service was excellent especially the male nurse on Night Shift. It a good choice to employer more male nurses. Never seen in any hospital before.
5. Check out process was excellent, no delays. Some hospitals we wait hours to get the bill done.
6. Consultant was excellent, he answers his phone all the time. He uses the new technology to communicate with his patients (Dr. Hilary Fernando) This is exceptional compared to other we met before

This is the first time I have admitted my brother for ANGIOGRAM. But I don't feel there is good service in this hospital with staff because we came from kandy to get our treatment and in cashier or reception no one giving us correct information about room vacant and other services. After I finish my advance payment one of the staff told me that there is no room available for patient and guardian and guardian has to sitted in lobby until morning so that time I was hate about this hospital services. After my argument there arrange me a room however. This is not good services when I compare with other hospitals. I hope in future management will consider about the staff's care and responsible services.

Great service. I was admitted in the hospital for two weeks and their service was really good. Specially I’m thankful to all the doctors and nurses for helping me to recover fast. All the nurse are so patient and kind. I think this is one of the best hospitals in Sri Lanka. Highly recommended.

Located in the Evergreen park road right next to Asiri Surgical hospital. The hospital is nice and clean and the doctors and staff are caring. There wasn't much crowd on the day of my visit so you can get your medical requirements without much hassle. There are Emergency Treatment Facilities, in patient treatment, various investigations and channelling services as well. Previously this hospital was known as Oasis hospital but now it's under a new administration. Recommended if you are in close proximity.

I'm reviewing the ward 6 of kings hospital.
The staff is very kind and supportive. Service is great. They have good transparency for their rates.
I must thank all the staff there especially the breastfeeding coordinator Mrs. Chandra. She's doing an amazing work there.for the 1st time moms, her guidance is very valuable. She's like God for 1st time moms. As a retired medical staff member, she gives her fullest effort to teach breastfeeding. She is an asset to the hospital. And I think the great people like her should be highlighted & appreciated most. Rather than other medicinal facilities & staff, Mrs. Chandra is a remarkable character at Kings hospital. ️️️

Had a service issue, called supervisor and quality assurance manager, never replied, poor communication between departments, staff need a training on how to handle patients. Using hand phones during working hours specially in a Hospital need to consider. Not happy with the information given by the hospital before admit.

Restaurant area very poor service from that staff and very smelly too. Garbage smell very badly.

My mom was admitted to kings hospital 4 months ago under Dr. Priyanka Jayawardhana to ward 04. She was there for 3 days. I must say this is the best hospital experience I have ever had in Sri lanka, except for the billing and the clerical staff. The nurses and the doctors were excellent going an extra mile to help us. Specially I must mention nurse Anuradha, the chubby cheerful one. She is so pleasant always with a cheerful mood. She speaks good English and she has a good knowledge of everything of what she does. She took our permission to teach a nursing student while she was giving an injection to my mother. And I also learned from her. She is an asset to your hospital. Food was amazing too. But there is no particular time for the food. Plus if we ask something they take ages to deliver. Would recommend to anyone who wants a better hospital stay.

I am going to post about the worst experience that i went through right now at the “rapid PCR laboratories” by kings hospital at the katunayaka airport. I am flying to Dubai and i gave my sample for the test by 3.47am and see the time now at my screen shot below 6.30am still I didn’t receive my report or the message. Waited more than two hours up to now and they’re nicely enjoying they’re freedom and enjoying the seating.when i went and asked they said you will get a message when it’s ready but god knows when.highly disappointed about they’re unprofessional service and never recommend anyone for they’re poor service. It’s really sad situation. It never take this long for the rapid PCR in this earth.

Excellent combination of the facility and the human resources. Which shows the attention to detail in selecting each aspect of the hospitality for excellence.

07/11/21 I was the 1st to visit the doctor with my 2 kids. Session was to start 7.00am. And what i want to bring to king's hospitals management's notice is, the doctor comes at 7.00 but the person who is responsible for getting payments for vaccines comes even pass 8.00 am. Being the 1st patient having visited the ddoctor with 2 kids who can't even wear a face mask we had to wait till that billing officer comes pass 8. And this's the 2nd time i had to face this terrible situation.
What i want to ask your management is if the ddoctor starts the session @ 7.am, why do the patients have to wait till 8.am to pay for vaccines. U guys  purposely or carelessly keep the patients waiting in the premises along with babies during such a pandamic ongoing situation, risking their llives & wasting time, who come to you with a trust.
Pls dont do this.make this correct. Either apoint someone else till the responsible person comes or change the billing officer's duty starting time as 7.am, whatever.
Think about safty & lives of patients & babies who even cannot wear a face mask. Stop making them wait.pls correct this. Thank you.

I had an appointment at 3.30pm for an eco. Now it’s 5pm and still not done the eco. Why can’t the hospital + doctor provide a proper time? Also the process is really bad since you have no indication on when you can get things done.