Jetwing St. Andrews

The architecture and settings are beautiful. When it comes to the service and food quality there is some rom for improvement. The service associates should listen to their customers and the kitchen should focus on the taste and temperatures of the dishes rather then all the (useless) decorations.

However, the Bar crew was outstanding. Fantastic product knowledge and very tasty drinks.

Visited recently. Really had a horrible experience. Staff was very rude and arrogant. We gave our room key to room service guy while checking out still the reception staff held us up for over an hour and not allowed to leave as they misplaced the key. Breakfast buffet was not laid out. Had very few limited items in breakfast and it took us over two hours to get breakfast served. Didn't expect this service from a 5 star hotel. Don't recommend anyone to this hotel. Instead visit Araliya Green Hills which is also a 5 star property.

We stayed in Jet Wing for 2 nights from 1 Feb to 3 Feb 2022 and the experience was horrible right from the start to end. The reception staff has been trained to judge its guests basis their nationality and will treat you accordingly. We had booked a room through agoda and they have us a very different room than booked and when we questioned they mentioned that guests of certain nationality prefer tho use kind of rooms without even asking.
Secondly please do not book through agoda because the price that you book through agoda, the hotel will charge you additionally on top of it saying that they have no idea that agoda is charging so less (it’s a joke). We paid extra SGD 200 for the two nights because the hotel did not communicate well with agoda.
The only one star is for the restaurant staff who were kind.
Please avoid the property by all means and go stay in The Grand Hotel.it was one of an experience. We regretted not going to the Grand Hotel earlier.

Rooms need a bigger renovation. Partly dirty. Jetwin carries a brand name so don’t let it spoil like this. Not worth the price.

The hotel is in desperate need of remodeling, and our guests were kept awake all night by a family of rats eating wood or whatever. The rooms are tiny for the price, and the food is average.

The gardens were kept in good shape, but the rest of the facilities needed to be updated. We stayed in a Suite Room and discovered that the minibar was completely empty. Shocking!

MONEY Not worth for service provided. Poor service by some staff. The shampoo bottle not labelled as non complimentary. The staff accuse me for taking 4 bottles instead only 1 bottle placed there. Im quite embarrassed with their treatment. I never encountered this in any other hotel but this the first time. I will not recommend your hotel and will not book your hotel again.

The location is Good. Garden is beautiful.rooms arrangement is satisfied.
No verities in buffet. Foods are not tasty. Selection of the foods are not satisfied. Dessert are very limited. If you go for dining 1 hour after buffet opened, you won’t get all varieties, because they are not filling the trays.
Front office people are not supportive to carry baggage’s.
As a gust I not recommended this hotel to any local gust. I have visited many starts hotels. All other hotel are given excellent services than St. Andrews.

Very disappointed with this hotel. Staff were friendly as everywhere in Sri Lanka, but this hotel is very tired and shabby. Rooms spacious but stained carpets/furniture and bathrooms really need modernizing. Sri Lankan food was fine (but not nearly as good as other places) but western food was terrible.
Major construction going on next door so check ahead of booking as noise from early morning.
In its heyday I imagine this was a great place, but sadly bad value for money these days.

I was worried about our choice after reading some of the horror story reviews. However, our room is fine and there’s been nothing wrong with our stay. I just can’t justify the high cost. The room is absolutely fine but basic. The building is historic but I don’t find the building or grounds exceptional. I found the bar to be very good and the restaurant middling at best. The staff is very good but I expect more than that in a country that has many excellent hotels and restaurants at 1/4 this price or less.

We have total of 3d2n stay, so far only completed only 1n.
And the first 1n itself wasn't that pleasant.

Let's start with check in, pretty similar to the other hotels in the country at other places. Simple. But this is the only one that don't have towel and welcome drink.

Being old, there's no connecting room options. So if family coming with young kids, do take note (that's what we were told, no such option). So we have to move from one room to the other just to attend to the kids, very inconvenient. One room has safe deposit, one don't. Both rooms are with different electrical point setup, so we requested for converter (which they said we can ask for) but it never turned up.
There is heater and cloth rack in the room, so that's a plus point.

Then it is breakfast time. We chose to sit outside but to be moved about here and there. Never knew breakfast table can be reserved with no reservation sign and plenty of it was available. Next table with 4 chairs apparently can't fit 4 of us. Then we got moved to a non setup table of 6 chairs.

Water request took bout an hour to come after requesting 4x with extremely unhappy and non polite face by then. No serviettes or napkin provided. Tea request also took many times for them to get to us (noticed other tables were entertained but not us).

Food variety was ok but so far one of the poorest compared to the other 3 hotels that we just moved from. Refill was slow or almost non existence for some item. Almost forgot to include the special appearance of cockroach at the cooking area spotted.

Now the extremely unhappy part of rudeness. We are eating and they came took the utensils and table mat of the 2 space that's not occupied for other tables. There are plenty of empty tables setup and they didn't go there but interrupt our meal instead. We told them it is not right to do that and got ignored and they just proceeded as though we were there eating for free.

Definitely a big disappointment. What more our tour was booked with jetwings and do far jetwings has failed quite successfully.

Hopefully our laundry comes back in proper condition.

Will I recommend anyone to come? NO NO

Update: after room service, they collected the used towels and no replacements given. Tissue paper also no refill. Having said that, the shower gel and shampoo was refilled.

A lot of potential but…

This hotel definitely has some potential
- Nice gardens
- Colonial architecture
- Bar has a warm atmosphere (English colonial style) with friendly staff. Good selection of alcohol/drinks.
- We prefered to eat at the bar for dinner instead of the restaurant.
- Menu ‘a la carte’ is excellent.
- Breakfast is good, portions are generous.
- Good localisation

The hotel room seriously needs some renovations.
The bathroom in the room is very old (the mirror is cracked, shower and lavabo are stained). The carpet in the room has to be changed. We can easily hear the other clients (room is not soundproofed).

Our stay was correct but I can’t recommend this hotel until some renovations are done in the rooms.

Food was excellent, hotel needs a bit of love and attention to the rooms. Front gardens stunning and service very good

DONT DO IT.

Why this has good reviews, i have no idea. We spent weeks travelling sri lanka and this was the worst hotel by far.

We booked Jetwing St Andrew's as part of our honeymoon travelling across Sri Lanka. We were looking forward to our stay after staying in a couple of other Jetwing hotels prior to this. However unfortunately the stay was very disappointing.

The initial impression of the hotel is very positive. Great outlook and beautiful gardens. However, the bedrooms are in desperate need of renovation and a refresh. For example on our room we had broken hinges, mouldy grout in the bathroom, the cable to the hairdryer was split with wires exposed and it was also melted, doors and windows are very thin! The whole atmosphere was that of old and not looked after, dirty carpets etc.

The staff are very diverse in their level of service. We received some great service in the bar and some of the waiting staff, however the reception staff were not so pleasant. We were offered a free upgrade as we were on our honeymoon (sounds great but couples beware!) Unfortunately, a room upgrade means just an extra bed. The room we offered backed straight onto a neighboruing school which was very noisy! The upgrade (superior to deluxe) also meant we lost the garden terrace and garden views. When we politely explained to reception that we would like our previously booked superior room, they were clearly displeased and acted so for the rest of our stay, not at all welcoming.

Overall we felt the hotel was not a four star at all. We selected out hotels specially for this momentous holiday and this was a disappointment in an otherwise perfect holiday. The rooms need redecorating and overall a good clean! We would not stay again.

Best place to choose for accommodation when your on vacation.very friendly service and swift service

Brilliant gardening a place rich with history the indian cuisine could improve but other than that the food is greate.

It’s a beautiful heritage hotel at Nuwara Eliya SriLanka. Lovely resort with extra ordinary accommodation supporting for family with kids with a cottage kind duplex bed room.
F&B is the most attractive part with superb location

Large rooms.classic English style with little garden pouches. Nice and friendly staff.feels a bit like in Europe with the weather.

A lovely colonial hotel with friendly, professional staff. Hearty comfort food perfect for the cooler climate of the hill country and a varied drinks list too. Lots of nooks to sit and enjoy the garden, a bar with comfy chairs, lounge with fireplace and restaurant with wooden panelling. Always a favourite in Nuwara Eliya!

A touch of Scotland in the Sri Lankan mountains! Very nice rooms and service. Staff is professional and helpfull. Very good restaurant with fine food. Beautiful and peaceful garden.

A great example of faded grandeur. Has so much character it is unbelievable, including the over 100 year old snooker table. Excellent buffet, the best so far but no a la carte. Afternoon high tea looked great but we asked too late.