Jetwing St. Andrews

One of the best place to stay in Nuwara Eliya. Ideal place for families and couples. The garden was amazing and the staff is very friendly and the service eas excellent.

Excellent place to go to. The dishes are tasty.specially the pork chops.service is superb as well since the staff is super friendly and will help you out in anyway you want.

Ideal place to stay in Nuwara Eliya with true srilankan hospitality.very close to town. Superb service given by them because they are under Jetwing group.

The location is Good. Garden is beautiful.rooms arrangement is satisfied.
No verities in buffet. Foods are not tasty. Selection of the foods are not satisfied. Dessert are very limited. If you go for dining 1 hour after buffet opened, you won’t get all varieties, because they are not filling the trays.
Front office people are not supportive to carry baggage’s.
As a gust I not recommended this hotel to any local gust. I have visited many starts hotels. All other hotel are given excellent services than St. Andrews.

Lovely scenery.a ancient upcountry home turned in to a hotel, luxurious and spacious rooms, very clean and peaceful place, has billiards room, lovely warm food and friendly staff who goes out of their way to make your stay comfortable.

DONT DO IT.

Why this has good reviews, i have no idea. We spent weeks travelling sri lanka and this was the worst hotel by far.

We booked Jetwing St Andrew's as part of our honeymoon travelling across Sri Lanka. We were looking forward to our stay after staying in a couple of other Jetwing hotels prior to this. However unfortunately the stay was very disappointing.

The initial impression of the hotel is very positive. Great outlook and beautiful gardens. However, the bedrooms are in desperate need of renovation and a refresh. For example on our room we had broken hinges, mouldy grout in the bathroom, the cable to the hairdryer was split with wires exposed and it was also melted, doors and windows are very thin! The whole atmosphere was that of old and not looked after, dirty carpets etc.

The staff are very diverse in their level of service. We received some great service in the bar and some of the waiting staff, however the reception staff were not so pleasant. We were offered a free upgrade as we were on our honeymoon (sounds great but couples beware!) Unfortunately, a room upgrade means just an extra bed. The room we offered backed straight onto a neighboruing school which was very noisy! The upgrade (superior to deluxe) also meant we lost the garden terrace and garden views. When we politely explained to reception that we would like our previously booked superior room, they were clearly displeased and acted so for the rest of our stay, not at all welcoming.

Overall we felt the hotel was not a four star at all. We selected out hotels specially for this momentous holiday and this was a disappointment in an otherwise perfect holiday. The rooms need redecorating and overall a good clean! We would not stay again.

Best place to choose for accommodation when your on vacation.very friendly service and swift service

Brilliant gardening a place rich with history the indian cuisine could improve but other than that the food is greate.

It’s a beautiful heritage hotel at Nuwara Eliya SriLanka. Lovely resort with extra ordinary accommodation supporting for family with kids with a cottage kind duplex bed room.
F&B is the most attractive part with superb location

Large rooms.classic English style with little garden pouches. Nice and friendly staff.feels a bit like in Europe with the weather.

A lovely colonial hotel with friendly, professional staff. Hearty comfort food perfect for the cooler climate of the hill country and a varied drinks list too. Lots of nooks to sit and enjoy the garden, a bar with comfy chairs, lounge with fireplace and restaurant with wooden panelling. Always a favourite in Nuwara Eliya!

A touch of Scotland in the Sri Lankan mountains! Very nice rooms and service. Staff is professional and helpfull. Very good restaurant with fine food. Beautiful and peaceful garden.