Jetwing St. Andrews

We have total of 3d2n stay, so far only completed only 1n.
And the first 1n itself wasn't that pleasant.

Let's start with check in, pretty similar to the other hotels in the country at other places. Simple. But this is the only one that don't have towel and welcome drink.

Being old, there's no connecting room options. So if family coming with young kids, do take note (that's what we were told, no such option). So we have to move from one room to the other just to attend to the kids, very inconvenient. One room has safe deposit, one don't. Both rooms are with different electrical point setup, so we requested for converter (which they said we can ask for) but it never turned up.
There is heater and cloth rack in the room, so that's a plus point.

Then it is breakfast time. We chose to sit outside but to be moved about here and there. Never knew breakfast table can be reserved with no reservation sign and plenty of it was available. Next table with 4 chairs apparently can't fit 4 of us. Then we got moved to a non setup table of 6 chairs.

Water request took bout an hour to come after requesting 4x with extremely unhappy and non polite face by then. No serviettes or napkin provided. Tea request also took many times for them to get to us (noticed other tables were entertained but not us).

Food variety was ok but so far one of the poorest compared to the other 3 hotels that we just moved from. Refill was slow or almost non existence for some item. Almost forgot to include the special appearance of cockroach at the cooking area spotted.

Now the extremely unhappy part of rudeness. We are eating and they came took the utensils and table mat of the 2 space that's not occupied for other tables. There are plenty of empty tables setup and they didn't go there but interrupt our meal instead. We told them it is not right to do that and got ignored and they just proceeded as though we were there eating for free.

Definitely a big disappointment. What more our tour was booked with jetwings and do far jetwings has failed quite successfully.

Hopefully our laundry comes back in proper condition.

Will I recommend anyone to come? NO NO

Update: after room service, they collected the used towels and no replacements given. Tissue paper also no refill. Having said that, the shower gel and shampoo was refilled.

We loved the hotel. The hotel is warm and cozy and has an old world charm which we absolutely loved.

Their buffets were good but not very great. However, the food was tasty, service was bang on and staff was helpful.

The room was just out of the world. Extremely clean, rustic and had awesome vibes. We were upgraded to the GEM suit and it was the best thing to happen in Nuwara Aliya. Even the crockery kept in the room was of Noritake which was highly appreciated.

The feedback is incomplete without writing about their high tea. If you are a high tea lover, you will be floored by it. Their bakery is good and they had baked out some delicious stuff for the high tea Charlie.

There is a lot of history attached to the hotel and it is great to see how much pride the staff takes in it.

On the whole, the hotel is highly recommended. It's in the centre of Nuwara aliya.

A great example of faded grandeur. Has so much character it is unbelievable, including the over 100 year old snooker table. Excellent buffet, the best so far but no a la carte. Afternoon high tea looked great but we asked too late.

Very disappointed with this hotel. Staff were friendly as everywhere in Sri Lanka, but this hotel is very tired and shabby. Rooms spacious but stained carpets/furniture and bathrooms really need modernizing. Sri Lankan food was fine (but not nearly as good as other places) but western food was terrible.
Major construction going on next door so check ahead of booking as noise from early morning.
In its heyday I imagine this was a great place, but sadly bad value for money these days.

A lot of potential but…

This hotel definitely has some potential
- Nice gardens
- Colonial architecture
- Bar has a warm atmosphere (English colonial style) with friendly staff. Good selection of alcohol/drinks.
- We prefered to eat at the bar for dinner instead of the restaurant.
- Menu ‘a la carte’ is excellent.
- Breakfast is good, portions are generous.
- Good localisation

The hotel room seriously needs some renovations.
The bathroom in the room is very old (the mirror is cracked, shower and lavabo are stained). The carpet in the room has to be changed. We can easily hear the other clients (room is not soundproofed).

Our stay was correct but I can’t recommend this hotel until some renovations are done in the rooms.

Fantastic hotel in beautiful surroundings. Stayed for one night during our holiday and cannot fault the hotel. Gardens are beautiful and it was such a relaxing experience after all the craziness in Kandy. Food was excellent and staff were friendly and helpful. Heater in the bedroom as it was slightly cooler up in the hills. One member of staff took us round the gardens after breakfast to show us where they grow the vegetables, was so proud of their work. Such lovely people. Would definitely stay here again.

The architecture and settings are beautiful. When it comes to the service and food quality there is some rom for improvement. The service associates should listen to their customers and the kitchen should focus on the taste and temperatures of the dishes rather then all the (useless) decorations.

However, the Bar crew was outstanding. Fantastic product knowledge and very tasty drinks.

Our stay was 24th to 27th Feb. It was a fabulous stay in the place.nice and tidy well maintained colonial style place.food was amazing.thanks to Executive Chef Tharanga.they said to be cooking with organic stuff from their farm.
But only grey side I saw is some restaurant staff is not familiar with services around the guests.

I was worried about our choice after reading some of the horror story reviews. However, our room is fine and there’s been nothing wrong with our stay. I just can’t justify the high cost. The room is absolutely fine but basic. The building is historic but I don’t find the building or grounds exceptional. I found the bar to be very good and the restaurant middling at best. The staff is very good but I expect more than that in a country that has many excellent hotels and restaurants at 1/4 this price or less.

Visited recently. Really had a horrible experience. Staff was very rude and arrogant. We gave our room key to room service guy while checking out still the reception staff held us up for over an hour and not allowed to leave as they misplaced the key. Breakfast buffet was not laid out. Had very few limited items in breakfast and it took us over two hours to get breakfast served. Didn't expect this service from a 5 star hotel. Don't recommend anyone to this hotel. Instead visit Araliya Green Hills which is also a 5 star property.

We stayed in Jet Wing for 2 nights from 1 Feb to 3 Feb 2022 and the experience was horrible right from the start to end. The reception staff has been trained to judge its guests basis their nationality and will treat you accordingly. We had booked a room through agoda and they have us a very different room than booked and when we questioned they mentioned that guests of certain nationality prefer tho use kind of rooms without even asking.
Secondly please do not book through agoda because the price that you book through agoda, the hotel will charge you additionally on top of it saying that they have no idea that agoda is charging so less (it’s a joke). We paid extra SGD 200 for the two nights because the hotel did not communicate well with agoda.
The only one star is for the restaurant staff who were kind.
Please avoid the property by all means and go stay in The Grand Hotel.it was one of an experience. We regretted not going to the Grand Hotel earlier.

Rooms need a bigger renovation. Partly dirty. Jetwin carries a brand name so don’t let it spoil like this. Not worth the price.

This hotel is located almost at the center of Nuwara-Eliya town. This is a good option if you wish to have a place close to attractions like Gregory park, Sandathanna, Piduruthalagala, Victoria park and racecourse.
The hotel is not that big and doesn't even have a swimming pool. However, they have a beautifully landscaped garden. The origin of the building goes back to the 18th century.
The rooms were spacious and clean. However you can’t expect a beautiful view from the room. Within the hotel you can find locations decorated with antiques.
You can have the meal inside and outside of the restaurant. On that day we had a set menu. The menu had many selections specially for breakfast. The restaurant staff was friendly, but I need to mention a few suggestions. Even Though the breakfast had many options, they may tend to mix them up. For example they forgot to bring cereal before the main course and we had to skip it. Later apologized for it. For dinner we ordered vegetable pasta but brought seafood pasta. In that case we had to ask to bring the correct one again. We also noticed that some foreigners were upset as they didn’t receive fruit platters.
Apart from those, the service was really good and helped to make our stay a pleasant one.

Great place to relax and have a drink in front of the log fire. And have a game of golf at the club down in the town

Staff and the Management very welcome the any Guest. Food is tasty and clean. Beautiful environment. Garden also beautiful. Wish All the Very Best to the Management and Staff.

It was a good stay. And really appreciate the fact that GM himself working with the staff in the busy times at Front office and also at the restaurant.

I am thankful for all St. Andrew's staff for their great service.everyone so friendly.food was delicious, also food presentation is so attractive.room was clean and comfortable.
Thank you for warm welcome and amazing hospitality, We had a lovely time. God bless you all!

They maintain small garden as a breeding environment for endemic frogs. Their naturalist Dinesh is really resourceful person if you are into wildlife.
I have no complaints for their hospitality and the food is delicious too.

Superb hotel if you want to have a relaxing peaceful holiday in N’eliya. Traditional plantation bungalow atmosphere with excellent cosy service. Mr Leuke Bandara and his team is doing a marvelous job to keep all the guests Special & Happy. Will definitely recommend the hotel for anyone who is eager to have a memorable stay in our little England Well done team & Keep up the good work

Had a wonderful stay at the premises. Scrumptious food, very good service and delightful ambience. Highly recommend.