Dialog Axiata PLC

Do not believe the advertisements in mass medias as the service is very very poor than you expect. This is my story for the 2nd time.
I purchased broad band connection from Kandy dialog arcade 0n 12th Nov 2020, the sales person " Malsha" with smiling always but we cannot smile when using the router.
This unit purchased on the said date to use my daughter's studies, online lessons, lecturers, etc worked my home area in Maskeliya Gives coverage not enough strength, but can work.
With effect from 1st March (this year) she went to Colombo for her further studies. IN COLOMBO, dialog router connects with good signal strength but not connecting with the computer. She used their hot line but no favorable answer in every times as call center hosts learn to answer but not understanding what customer need. Finally no signal and no answer for the issue, I had to buy S L T router to continue her studies.
I went to dialog arcade in kandy 0n last 20th, met customer relation officer and informed about the issue of the router. They checked their system and said that there are signal interfearance for the router and said to replace router by going to their nearest branch in COLOMBO as router still under warranty.
on same afternoon she went to Kaduwela arcade but she get an answer "No electricity come on next Day"
She went 21st morning and their answer was "out of stock" and further to them"go to Nugegoda branch to replace router ". See how they ignore their customers those who pay their salaries.
Though This morning we received monthly bill but without signal they ask the bill as this is money oriented service and no good customer service.
My advice, Not to buy any service from dialog as many competitors in the market. But country like Srilanka, only selling product and no after service. I hope to complain to consumer protection authority as nothing to do.
Hemantha Perera 0776260462

Dear dialog,
I really appreciate and like dialog services a lot, in fact everyone at my house uses dialog but we all have different issues with dialog. I have been trying to get a new sim during this period of time, I’ve tried calling dialog and messaged on watsapp yet no proper reply. Next my WiFi connection is terrible, I’ve been struggling during the pandemic due to poor WiFi connection. I’m hoping to change my WiFi connection if dialog is not planning on responding to my complaints. Please be customer friendly, don’t give us hotline numbers which will finally say, our guys are busy and all that, give us a proper phone numbers to contact and speak, it’d make our lives easier!

No proper response in customer care. Still am not get solution about my new sim. If I go to dialog office it’s terrible. Long queue

Even before I checked with customer care to replace a new sim with this branch and they said the have available new sims and when I go there no new sims available.wrost servive

Always dissopointed with customercare services.
Only dialog try to sell product and servicess.
Dialog not care about customer setification.

Too slow. Like almost all Dialog service centers, They got system issues.
Very long que outsider of the shop,

I need following two services to be done:
1. To relocate the dialog TV antenna.
2. Decoder is slow and it takes nearly 5 minutes to switch on

Name: WMLK Warnasooriya
Dialog tv No: 60303444
Location 21/3, amunugama, Gunnepana

Contact 0773303590/0812423605

Dialog Regional Manager
Regional office- Central, Kandy

Dear Sir,

Subject: Requesting to extend and install the coverage tower Hemmathagama
Road, Mawanella.

We would like to inform you that. We are the Dialog regular customer but in the area of Hemmathagama Road, Mawanella.the coverage is very pure In this area also many customers are using dialogue
connections but this area dialog coverage signal is not clear and very difficult to
communicated to each and every connections.
Therefore please kindly to visit and observe and to test the coverage in our are
and do the urgent Attention and arrange the good facilities to the dialogue customers as early as possible.

If the dialogue company need the more facilities to install the coverage antenna we can arrange to provide to release the very suitable space to dialogue company for
long lease to utilise the dialogue coverage extension tower to setup good coverage facilities to the dialogue customers accordingly.

For your kind attention in this regard is greatly appreciated.

Thanks with best regards.

Yours faithfully,

Mr. Ameer Hussein
Email: classiclanka@gmail.com
Mobile: 0741475749,0777428761
Address: Hemmathagama Road, Mawanella.

To whom it may concern,
Today I visited Dialog Arcade, DS Senanayaka Street, Kandy and my token number was 52.
I wanted to sort out my kids addiction to certain moviee channels which they have added on thier own. So this smart kind lady applied her knowledge and experience to sort it out.
This is not the first time that she went out of her way to help a customer. Several months ago I was lucky enough to meet the very same lady where I thought of buying a router would solve my problem of online teaching. Whereas again she checked my account and suggested why don't you switch on wifi instead of spending for a router which was necessary only for a short period of time.
What I noticed so outstanding about her is, she's intelligent and would offer us a better solution by being practical. Not forgetting, she she saved my unnecessary expenses plus all the hazzle.
Her name is Kalani. That's all i know about her. I'm not petsonally known to her. But I'm one of the rare people who would apreciate another pretty lady for her wonderful capabilities.
So thumps up! Well donr! I highly appreciate the service there. Everytime I go, we are welcomed as attended to politely and immediately.
Thank you so much for making my day!

Do not have any dealings with Dialogue. This is a “low-life” gutter crawling company. If you have any problems with the service, you will not get any support. Most of the support options are automated. The answers provided are generic and will not solve any “real-time” issues. Getting access to a human is next to impossible. If you do get access to a human, the extent of problem solving for service related issues will be: “take out your sim and replace it”. The agent will then hang-up, if the problem cannot be solved. It has been 4 days since I have been able to make a phone call. Even though I have Rs1200 in the account, I am informed that my balance is Rs 1. There is no body at Dialogue to assist except low level morons. BE WARNED! My phone number: 764551906.

Das Personal war super freundlich und zuvorkommend.
Mein Anliegen wurde prompt und unkompliziert erledigt - sehr zu empfehlen!

Staff are very professional. Spacious place. Customers are handled politely.
I bought a smart watch online and it had bug. Lankeshwara and his team member from sales counter tried hard to fix it. Though spent over an hour or more I did not feel irritated because of the way they were handling. Finally they called merchant and got them to contact me. Merchant admitted that there seems to be bug and wanted me to return the device.
5* to the sales team.

I have been using the same dialog SIM since 1998. That time dialog was the only digital provider. Now I mainly stay in Knuckles where I have good 4G coverage.

I've visited for repair my dialog tv remote controller.they checked and let me it is fine and no any error.but still not working properly.not good customer service.

Giving 5 stars because you guys are awseome. You can buy phones and customer service is good.

Easy to access new sim connection point took like 8 minutes, and walked out with a preactivated sim.just LKR 100 and got balance of 100 LKR and a welcome offer of 10 GB social media balance.

Yesterday day I want to dailog You brach They responded unsatisfied when they went to get TV connection. The service expected by the customer is lacking

Great service given. This is actually my point of view. Ques are minimised by an online token method which is great. My problem was solved within 30 minutes.

Most helpful agent in a modern service centre. Also, amazingly inexpensive data contracts compared to my home country, South Africa!

Such a highly crowded place if u are to do a specific thing you got to go too early or wait long