Dialog Axiata PLC

During the global pandemic this place has taken extra precautions on social distancing and safety first. You need to write your name in a book before you enter this location. Consists of 2 stories. Quick service and friendly staff. As soon as you enter, you need to write in your phone number and obtain a ticket. Until your ticket number is called out, just sit back and relax:)

If you plan to visit the Dialog shop here driving your vehicle, please note that no parking there.
They have good customer service and queue system to serve the customers first come first serve method.

Do not believe the advertisements in mass medias as the service is very very poor than you expect. This is my story for the 2nd time.
I purchased broad band connection from Kandy dialog arcade 0n 12th Nov 2020, the sales person " Malsha" with smiling always but we cannot smile when using the router.
This unit purchased on the said date to use my daughter's studies, online lessons, lecturers, etc worked my home area in Maskeliya Gives coverage not enough strength, but can work.
With effect from 1st March (this year) she went to Colombo for her further studies. IN COLOMBO, dialog router connects with good signal strength but not connecting with the computer. She used their hot line but no favorable answer in every times as call center hosts learn to answer but not understanding what customer need. Finally no signal and no answer for the issue, I had to buy S L T router to continue her studies.
I went to dialog arcade in kandy 0n last 20th, met customer relation officer and informed about the issue of the router. They checked their system and said that there are signal interfearance for the router and said to replace router by going to their nearest branch in COLOMBO as router still under warranty.
on same afternoon she went to Kaduwela arcade but she get an answer "No electricity come on next Day"
She went 21st morning and their answer was "out of stock" and further to them"go to Nugegoda branch to replace router ". See how they ignore their customers those who pay their salaries.
Though This morning we received monthly bill but without signal they ask the bill as this is money oriented service and no good customer service.
My advice, Not to buy any service from dialog as many competitors in the market. But country like Srilanka, only selling product and no after service. I hope to complain to consumer protection authority as nothing to do.
Hemantha Perera 0776260462

Always dissopointed with customercare services.
Only dialog try to sell product and servicess.
Dialog not care about customer setification.

We'll organized and Dynamic supportive friendly services provided by Dialog staff members.from the entrance door.handling customer service is appreciate the best. Keep the good work.

Too slow. Like almost all Dialog service centers, They got system issues.
Very long que outsider of the shop,

Lovely.friendly.professional girl attended on us.with the power failure & it was past 4pm too but she was so active & did the needful cheerfully.

This is a great place to pay your Dialog Bills. Staff is very friendly. You can pay your bills through a staff member or there are payment machines outside that you can use to pay easily. The staff will help you to figure out how to pay through the machine.

Customer service assistant was friendly and well mannered
But the security staff was so bossy and his attitude was so bad

In my good experiance Tourist Costomers. Save as compleatly my owen self confident care to save in my every passengers whelthy satisfaction good honer kindfully help is my parsoal duty ths.

Based on my experience at this Dialog outlet well maintained and friendly with customers.

From repairing phones, changing packages and buying new phones at finest price is suitable for anyone.

I have been to this outlet for few reasons, all had been solved with instance solution. Some days place might get crowded because in the city, visit on early hours is best for you

Bad service.sometimes they use to say some work for the customer.the customer service support is worst

Good customer service, sometimes the ticketing system get slow to respond, I had to face this issue few times on the visit, but all of the time there were reasonable crowd. Overall good experience friendly staff.

Excellent service.but always crowd.crowd.crowd.i think it is because of diolog has huge number of customers.

I was trying to get the telephone no.of Dialog office on D. S. Senanayake Veediya in Kandy. Direction maps are shown when I ask for the tel.no. Why are you so secretive about your telephone no?

Went in search of Samsung Galaxy S10+, sales staff not aware of item info, price, offers etc. Info provided was not correct.
The KCC branch is better than this but was closed.

I’ve been to this dialog service so many times, today is the first day where the customer service was not friendly at all, a lady who conducted me didn’t have any friendliness at all.

Though service seems very good, it seems this could be further enhanced. I am a dialog priority customer

Provide good customer service and store is equipped with latest technology. You can simply pay your bills from kiosk machines without wasting your precious time. You can buy sim cards, latest smart-phones, Satellite TV connections etc.from this store.

Yes, service is very good.latest tech they using for all. Its a great thing to efficiency.
But there call centre horrible