The Deer Park Hotel

We have been staying in two rooms and at night we have not had electricity and our cameras and cell phones have not been charged. I have complained at reception and they have not listened to me. For the category and price of the hotel it seems to me a lack of resolution

The rooms are nice, the staff are lovely, the grounds are beautiful (though do be aware there is a little traffic by the road that runs next to the lake so its not a completely peaceful lake view)

BUT

the night buffet is truly terrible, everything was old and crusty, or too spicy, in the end I just had a banana and some bread to fill me up, its probably the only buffet I've walked away from feeling hungry. Breakfast was a bit better due to omelette station but the poor kid manning it was sick and trying his best (and failing) to not cough on everything he cooked. And its a very expensive buffet, by Sri Lankan standards.

Ordered a beer next day and it was warm. The reception staff are lovely bless them but their English isn't great, and seeing as a lot of Sri Lankans do have very good English, and their job is being a receptionist, it really should be better.

There's wifi in the lobby (not the rooms) but its really slow, and 4G coverage is very patchy.

Without any hesitation, I would recommend Deer Park Hotel.
A great hotel with high quality hospitality and ambiance and a perfect gateway for those who would love nature and serenity.
Our stay was on one of the busiest weekends and that didn't reduce the quality of their hospitality at any cost.
Even the most senior staff took their time to talk and engage with each and every guest / family, which I felt was one of the best things during our stay.
Thank you so much for an amazing stay Deer Park Hotel.
It's a shame if I don't mention this great personality Mr. Nizar. You and your team are just exceptional. 'BRAVO'
On a special note: Please take this as a constructive comment - You need to have a better variety of food. A bit more would do. The buffet itself was not that complimenting the hotel.

Deer Park is set in a beautiful location with stunning views of Giritale tank, creating a serene environment for a peaceful stay. However, our experience was less than satisfactory. The check-in process was prolonged, taking over one and a half hours to get our rooms ready. The variety of food options was limited, offering little more than what one could have at home. Service quality suffered due to a shortage of staff, most of whom were trainees. While the staff was friendly and doing their best, it appeared to be a management issue. Despite these drawbacks, the ambiance and location make it a recommendable choice for those seeking an eco-friendly, tranquil retreat.

Good place. Good atmosphere. Only the thing is service is little bit slow and there is no land phone connection to connect front office. But manager did a good response to mitigate it

Horrible experience. Bathroom is without a sink, no place to hang the towels and cloths, no place to wash the hands after using the toilet. Bathroom sink is in the room. After using the toilet have to come to the room to wash the hands - an awkward experience unclothed. The room sink with a small table is to brush the teeth and wash the mouth as well as to make the coffee/tea.
No table, no chair to keep your laptop in the room. Not even Balcony chairs. No WiFi in the room. Not enough lighting in the room as cannot read a book while in the bed.
Most ugliest thing happens during our stay is toilet commode overflowed with muck when flushing.

Never again.

Perfect location and good property. Spacy rooms and 2 swimming pools and a jaccusy. Food also good. But, so many things to be improved, poor management.poor communication and no response for the messages. Staff to be trained well.they dont aware about the hospitality industry basics. Good property and poor management and staff.

The view of this hotel makes the guests so calm. The double and the quadraple rooms are luxurious and so much worthy for the price. Foods are also delicious and worthier for the amount. Also there are two pools and a jacuzzi which guests can enjoy. There was only one problem that the service and the hospitality which guest are expected from the working crew was not good. As an example after we got the quadraple room there was only 2 big towels so we informed the reception for another 2 towels but they didn't gave extra 2 towels which we asked from them. Also the room interconnected telephone didn't worked so we had to walk all the way to the reception for any assistance. Other than that one of the best hotel I've ever been on. Good, calm and peaceful place for a vacation. Recommended.

Gave this two star review thanks to it's staff as they are really supportive and friendly. Located facing Girithale lake. Really nice place to relax in the evening on the deck facing the lake.

Room was not cleaned properly, Frogs in the bathroom and geckos were on the roof (geckos pooped on the bed)

The food was exceptionally bad, have added loads of MSG (Monosodium Glutamate) to all the types of rice (other than plain rice) and meat items. Also they use only "Keeri Samba" for all the main meals.

To the management - Please uplift the quality of your food at least in par with other hotels of the similar category. You have a really good asset, you staff.

This is our second visit Very relaxing all around the area. Beautiful location and stunning views. The staff was very friendly and helpful.very spacious room, clean and comfortable. The food was very tested all Excellent ️

I have stayed with Deer Park Hotel sometime back with my parents who came to visit me here in Sri Lanka. The rooms are clean and comfortable, the overall surrounding of the property could make you get lost by its beauty. We visited Kaudulla from here and saw loads of elephants. I highly recommend!

We stayed there 23rd September 2022 and that time there were only few booking due to situation in country.
Amazing location
and view was breathtaking. Best place for relaxing holiday. Nice pool. (but the day we went due to situation its not maintained up to standard).
Staff was friendly and helpfull always.
Food was not good/ tasty the day we were there. (only A'la carte available)

We had a really nice stay in Deer Park Hotel. First of all there was a lovely view over the lake. Besides that everything was clean and the rooms were stunning, especially the bathroom with a rain shower and open on the top, so you were privately showering outside and last but definitely not least, the staff. Extremely hospitable, friendly and open to help you or have a talk with you every second of the day. 10 out of 10 would recommend!

Deer park hotel is one of the best hotels. Has very good customer service. I like this hotel. The environment is also very beautiful. The lake view is also very beautiful.

Beautiful - Serene - Simply Delightful stay with friendly staff, delicious food and well equipped rooms.

Classy hotel with welcoming guest rooms in chalet-style cottages. All the amenities of a first-class hotel set in its natural habitat. Monkeys, squirrels, artwork deer viewed across reflection pools. The staff are welcoming and friendly. Get ready for a true Sri Lankan experience.

I tried to book a double room, the way reception treated was awful I called 4 times they did not send me the bank details.finally I sent a text msg to their number still no response. Then I changed my mind and booked another hotel

It Is a wonderful place for the travelers to stay close to Polonnaruwa. The tranquility it gives to the guest is amazing

The hotel is located on the edge of the jungle. Rooms are clean and comfortable. The food is varied and delicious. You just have to make sure that monkeys don't steal something from you while you drink at the bar;)

Beautiful place to spend some quality time. Had a big hot tub in the room which was amazing. No wifi in the rooms. Sometimes no mobile signals to the rooms too. Accessing the internet is a bit tricky. TV should have a fix on a wall. The bed partially covers it so watching tv is a bit hard. No umbrella in the room. Food was tasty and had many choices