Asiri Central Hospital - Central Hospital Limited

It's very difficult to contact someone through the general number.they are not responding to calls.customer service = 0.

Called the hospital to ask availability of a vaccine, the staff informed that the available vaccines are allocated only for the patients who channeled the consultant paediatricians who do practice in the central hospital.such a discrimination beyond belief

A VERY FRIENDLY HOSPITAL, BUT LITTLE BIT EXPENSIVE THAT’S ALL OTHER THAN THAT NO ISSUES IN THIS HOSPITAL. THEN AND THERE THERE WILL BE SOME PROBLEMS THAT WE SHOULD ONLY MANAGE IT.

At first it was all wrong info give by the call center. And then finally reached the hospital and paid for the services! After paying apparently they don’t perform the service on Saturdays. After talking to them they agreed that they will perform it as it’s a mistake by their side. Had to wait for 2 hours and we were told to apply a cream our selfs to our daughter to numb her ear. After 45 min they come and tell us that we have applied the cream in a wrong manner. ‍️ How on earth we know how to apply an anesthetics cream? Any way moving forward - doctor (Mrs. Dilshan de Silva) says that the baby has to get to familiar with her and she was getting angry because the baby was crying while she was performing the piercing! It’s was mess! A complete mess!

One of the best leading private hospitals in Colombo with quite satisfactory facilities and a cleanlier environment which provides you with the luxury of a friendly staff as well.

As my wife was diagnosed Dengue we got admitted to 12th ward and we were given a gloomy room which was surprisingly infested with mosquitoes in dark undersides of sofa etc. There wasn't a mosquito net for the patient. We felt they bit us in the night and we used lots of mortein sprays and vapourizers following day as my kid also there. (didn't see any mosquitos in the day time but they came out in the dead of night) Later we were transfered to a better room with no mosquitoes. Wife was discharged 4 days later but I'm diagnosed Dengue possitive!
(moral of the story: Check for mosquitoes if you care giving a dengue patient or at least put a mosquito net for the patient)

Not saying the hospital is bad. It was okay but I channelled Dr. Kanishka Karanurathne for my disease got a small procedure done which left me with fever and more complications. I was on and off on very high doses of painkillers. He did not give any medications for it but insisted that I call or WhatsApp him and when I called during an emergency he was so rude and said he has no time, call later and dashed the phone, I mean it's it their responsibility to give advise when HIS patient is sick due to his procedures? Idk asking for a friend lol

Nice and friendly staff. Always care about their customers. Good in patient care. Good, clean rooms for in patients. Available latest medical equipment such as scanners, X Ray machines and many more. Huge number of doctors are available for channeling.

All type of medicine facility available there, very rush and good management, car parking available and wheelchair facility also available.

I went for a quick test, channelled my doc and then waited for 2 hours.

Rapid antigen test is a must do if you are an inpatient.

COVID-19 staffs isn't that friendly.

Not Organized, patients' waiting in a long queue like a government hospital.

Overall Bad Experience

Offering international standards in healthcare, Asiri Central Hospital is the flagship entity of the Asiri Group of Hospitals. With its luxurious advanced medical facilities, this 14 storey multi-specialty general hospital is a one-stop medical centre that offers diagnostic, therapeutic and intensive care facilities. Asiri Central Hospital is proud of its highly-qualified and experienced consultant specialists who are experts in a diverse range of medical to surgical divisions. They are supported by a team of highly-trained and experienced in-house medical officers and nursing staff.

Asiri Central Hospital prides itself in strictly adhering to international levels of patient care and safety. These high standards have resulted in Asiri Central receiving the Joint Commission International accreditation.

At Asiri Central, medical care is complimented with a personalised customer service.

Source- asirihealth.com

There is an eye surgeon called Dr. (Mrs) G. M. Manel Pasqual works at Asiri Central Hospital, Colombo is an evil. It means she talks to patients in inhumane manner and really disgusting.
Her SLMC reg. No. 8681.

Very unfair charges when hospitalised. Repeatedly doing test with the intention of charging more. Very high unfair cost charged for consumables as well other costs. Highly dissatisfied

Long wait for a antigen test. Almost 1 hrs and then why do we call RAPID. Staff clueless how to handle patients with care. Seriously take some action. You take a test whole we wait for results you ask us all to sit togher.

They also expect us to be telepathic as they think they want us to respond

It a verry good hospital and they good Doctors that so if you are going Ther you made the right choice to go to Asiri Hospital

Never go to Asiri Hospital Life Line Medical checkup. Their customer service sucks. I’m really unhappy with Asiri Central staff. I was treated very rudely by the front desk. When I went to complain they referred me to their manager who was a useless man like a puppet. I had to waste about 6 hours yesterday due to their messy work.
රජය රෝහලක අපිට ගාස්තු අයකිරීමකින් තොරව සිදුකරන ප්‍රතිකාර වුවද මොවුන් මෙන් අපගේ කාලය නාස්ති කිරීමකින් තොරව සිදුකරයි. නමුත් අප අමතර විශාල මුදලක් ගෙවා මෙවැනි පෞද්ගලික රෝහල් වෙත පැමිනෙන්නෙ හොද සේවාවක් හා ඉක්මනින් නිවැරදිව තම වෛද්‍ය පරීක්ෂණ කටයුතු සිදු කර ගැනීමටය. නමුත් Asiri central Life Line medical එකට අවශ්‍ය ඔබගේ මුදල් පමනි, කිසිදු කාරයක්ශම සේවාවක් හෝ ගෙවන මුදලට සරිලන සේවාවක් බලාපොරොත්තු විය නොහැක. කෙතරම් වැරද්ද පෙන්වා දෙන්න උත්සාහ කරත් එහි වැඩ කරන කිසිම කෙනෙක් ඒ දේවල් ගනන් ගන්නෙ හෝ පිලිගන්නෙ නැති වීම ඔවුන්ගේ මෝඩ කම ඉතා හොදින් ප්‍රදර්ශනය කරයි. අනෙක් විශේෂම කාරනය නම් මොවුන් විසින් කා දැමූ කාලය නැවත කීයට හෝ රෝහලෙන් පිටත් වන විට Parking charges ලෙස ඔබට ගෙවීමට සිදුවීමයි.

Low quality useless service for premium price. Go for nawaloka or asiri surgical.it's way more cleaner than this and service is efficient

I called the hospital mainline to gather information about chicken pox vaccine the lady who answered my call said something that I didn’t understood and cut the line right away.

Decent hospital maybe 4 starts, but 2 stars because of their old channeling system which is perhaps decades old and can't carry out simple functions, compared to other hospitals. At most of the other hospitals, if you want to make a change of date on echanneling they are done over the phone with ease. At Asiri they say to make a change of date to a paid appointment, you have to visit the hospital and make the change while sitting in front of them, which is a rather prehistoric patient management system compared to other hospitals of similar standard. At Hemas, Kings, Etc.you can make amendments over the phone. Confused as to why a physical presence is required for a change on an online system. Anyway, choosing not to use this hospital for channeling in the future as the same doctors are available at other hospitals in the same vicinity.

I went to make a filling in my upper teeth and the dentist Rajitha L Munasinghe could not find the cavity which was between 2 teeth. I clearly know that the cavity is there because I've got it filled 2 years back and it fall out. I tried to explain the dentist about the cavity but no constructive response for that. I finally got my teeth cleaned and came out with a bill of 800 Rs for consultation + 1000 Rs for corona dress + 3400 Rs for cleaning. I never got what I came for by this dentist with lack of experience, moreover the waiting time was around 50 minutes more than my appointment time - i asked the reception, when it will be my turn and their explanation was "we cannot predict what issues the ongoing patient is coming with". My question/suggestion is, will an analysis of average dental visit not be helpful for them to ensure lesser waiting time for the patients?