Nawaloka Hospitals PLC

Appointment at 5.20pm on 22nd Jan.
Checked with hospital and feedback was at 4.45pm no 14.
Arrived and nurse says no number sequence and doctor is seeing random numbers. Doctor Lakshan ENT walks out at 5.25pm. Later when asked emergency patient.
Waited till 6.25pm and left as no doctor to be seen. Nurse says no 14 not seen yet. Number system says 11. Will avoid Nawaloka as no proper system by nursing staff to enter patients.

Doctor was ridiculously late, the first session was scheduled at 3.00 P. M.then it was rescheduled to 7.00 P. M.later when we arrived at 6.30 P. M.at the hospital, I was messaged that the session was delayed yet again till 8.00 P. M. There's a separate session for E-channelling patients which was started after the other patients' session although we have an estimated time for our session. This wastes our valuable time as we're making an appointment amid our busy schedules. The front staff and some of the doctors' assistant girls are quite impolite. Don't get me started on the outdated, and gross washrooms. I'm never going back there ever again!

Good hospital, clean. Quick sevice. Best doctors available.

Pharmacy is inefficient. Always has a long waiting list. Better take medicine from outside.

Go elsewhere for your healthcare needs. Their systems are very disorganised. They book several people at the same time and doctors sometimes don't even show up to the surgery until 30 mins+ after the appointment times. Total disregard for patients time.

One of the leading private hospitals in the country. Specialist doctor services, OPD, emergency, surgeries, lab tests can get done from here. However it is difficult to park vehicles although there are many parking spaces in the upper level car parks as the vehicles have to go about five floors up. Therefore it is difficult to get work done in short time if you are coming from a vehicle.

Had the worst experience ever with a well known eye doctor. Was very rude and he was scolding due to an error made by the staff while checking the vision. He didn’t listen to us or let us even talk, just constantly scolded.
Not recommending! Please don’t waste your money!

This place located private hospital. Can get medicine treatment and counsultant doctor and other etc. Very good place to get there service

Staff was good. The hospital charges for parking vehicles, which is unfair, because even though the doctor is late, we have to pay for that too. Hourly charge is Rs 80.00. Navigation description about floors are not acceptable since there's no indication of vehicle parking areas. They only show first, second and ninth floors.

I mostly visit this hospital, and I must say that it is generally clean, neat, and tidy. The staff members were friendly and supportive throughout my visit. I would recommend it for your medical needs.

However, I was disappointed to find that the washrooms, while clean, had several amenities that were not working. Some of the toilets' flushing units were broken and out of order. Additionally, most of the bidet showers in the toilets were out of order, forcing us to use the main valve, which often resulted in a mess and wet clothes. This was a very unpleasant experience. I hope they address these maintenance issues soon.

I have been calling the hospital now for over an hour and the agents just keep putting me on hold or cutting the line when all I am asking for is if the doctor has arrived for my appointment set already. This is ridiculous!

Horrid service and absolute no customer care. Terribly disappointing for such a known name.

Worst experience in this hospital. Booked an appointment for 6pm & the doctor isn’t even in at 7pm. When inquired from the counter they said doctor will be delayed by another 15 mins.

Doctor came at 7: 15 & nurse called our number. We went in & came to know that it was not the doctor we’ve asked for. They’re playing with patient’s lives. Doctors are also not saying anything & purely unprofessional.

Pathetic situation, no wonder why Sri Lanka is not developing like other countries. If you can’t respect others time what to expect.

Do NOT recommend this at any cost. But what are the other options available in Sri Lanka. Funny

Poor pharmacy service. There are more than 10 staff members but it took more than 30 min to issue medicine for 6 numbers.

The worst hospital experience. The nurses, sisters and attendants on the fifth floor is the worst kind of people let alone carers you can ask for.
The daily fee is Rs 150,000 and yet you are not given any response but arrogance in return.
The nursing staff surely had been the mean, uncaring and ill mannered.
We had no choice but to go there because our doctor was visiting only that hospital. If you can, please avoid Nawaloka Hospital.

Nawaloka hispital is bestest hospital in Colombo area compared to another hospital, lab staff and other staff are also very kind and friendly your work get done as soon as possible, they have a computerized system which allows you to check own report - thanks Nawaloka hospital, I have bad experiences with narahenpita private hodpital,

Coronary Care Unit in the Nawaloka Hospital Colombo is a place where provide you excellent service for heart patients. A very good staff, advanced technologies and other medical procedures to facilitate the patient is amazing. Immediate decision making on starting and continuing of the treatment is the best thing that a heart patient can have in this hospital.
However I would suggest some recommendations to the hospital management. The most important thing is the interaction between guardian and some physician when they admitted to the hospital. There is no proper method to communicate with the physicians who are allocated instead of the consultant specialist to treat the admitted patient. Some physicians do not even care the guardian, do not talk directly and do not like to read a written piece of paper forward by the guardian about patient's further treatments. Therefore I suggest to create awareness programs to the doctors to improve the ethical conduct and interaction between the guardian/patient knowing them 'customer is the king'.

Some patients are coming only for reduce the serious symptoms and also they are on the clinical procedures under a National Hospital. Therefore the hospital team should communicate with the guardian whether only to reduce the symptoms and discharge at the patient's risk and responsibility to carry out the further medical treatments under national hospital if the patient is currently consulting doctors in a National Hospital and it would also applicable at a financial crisis of the patient.

And also I suggest to be more attentive on appointing a doctor to take care of a heart patient when a consultant cardiologist might not able to attend on checking the patient. Because the Customer, the king, does not want to treat under a general physician when they admitted under a cardiologist at first.

By focusing on this matters nawaloka hospital would be able to make more sustainable profits in the future.

Thank you for reading this.

Worst experience I have ever had. Went for an ultrasound scan and followed all the instructions given. Nevertheless in my report stated left ovary cannot be identified. After consulting my doctor, she ask me to do the same scan again. When I inform this to the counter, they said to pay again and do it.isn't this a technical defect? There are many private but I choose nawaloka to get a accurate report but now I regret. Waste of money and time.

Most UNORGANISED Hospital as per my experiences.
1) No one to guide patients to relavant Unit
2) After parking a Vehicle, there is No clue or guidance what to do Next & No directions.
3) Attitude of Staff (Specially at Counters & Cashier) is very poor. (Though they call everyone " Sir: just for sake.
4) Doesnt seem following Covid safety procedures (as per my experience)
5) From parking to the related unit patient had to walk closer to 500 meters

You have to to better as one of the pioneer private hospitals in Country

DISSAPOINTED.

I Must congratulate the staff at the Nawaloka Center at Battaramulla, for their excellent, prompt and kind service at all times. I wish them all the best.

I was admitted to ward 5 (room 5515) yesterday, saying the particular doctor is available and on the following day they assigned me to different doctor just keeping me in the ward, you people are real cheaters who are focused on grabbing money from patients very disgusting. No doctor is there to discuss my reports and I am discharged. NEVER RECOMMEND THIS HOSPITAL to anyone again.

Worst experience in channeling doctors. Specifically came to Sri Lankan to show my father’s reports to Dr bimsara (2nd floor, 218). Ever day appointment scheduling.

1) 1st visit doc supposed to come at 5pm but he didn’t show up until 7: 30 and we Left as the counter nurse he’s not answering his phone.

2) appointment time is 6pm. But the hospital rescheduled to 8.30pm.
Unfortunately he did not show up until 10pm
(Still after all this wasted time he doesn’t even check the reports properly)

Hospital has no proper communication with doctors or have not raise a concern of coming late and disregard people time and acting unprofessionally.

Disappointed to see such situation of a welknown hospital.

Don’t ever recommended this hospital.