Abans Service Center

Very well responded at the counter and friendly approach I thank the the counter staff who did a tremendously a best service to the customer

I came here to fix my blender which is under warranty. I would like to mention that overall experience was excellent.

I've had a positive experience with them, and I believe you'll be satisfied with their services as well.

One of the best customer service. You can get your job done easily within few minutes. Very friendly and efficient staff. Highly recommend!

Great service was provided and quick job done.the entire team who attended for my job was very helpful, & attentive.pretty impressive & thank you.

Great service from here. Chathuranga has make great service for me. Receptionist also so friendly. This is where abans tv repair center. I visit here 23/11/2021

I had a bad experience at the Abans Service Centre, Wellawatta and made a complaint to the higher authority. Then one Mr Gautham spoke to me and handle the matter in a professional way and got my Microwave repaired within a day. Officers like Mr. Gautham are asset to your organization.

Regina provided a excellant services and she was very courteous to the customers, she provided me with a immediate solution for the long long delay i experienced with your service center.
My repair requirment was not attended for 2 weeks, when i made a complaint to Regina she solved my problem promptly. Thankyour for the good services at counter and I want to inform that your Callcenter is very ineffective to the customers

I had an electrical appliance just down 7months of usage not working. Handed over to repair which they returned within the time frame, however faced the same issue once again and them returning again and problem continuing.

With this also costing alot of time I had to re assure that there is no point again repairing for which the Manager Regina who was quite responsive helped accommodate a replacement unit.

My only feedback is, let's ensure customer sales service to be also adapted to after sales service to be on par by ensuring the repairs are done on time and checked thoroughly to save many of the jobs you may get every day

Regina gave her fullest support and was extremely efficient in expediting the job. Happy with the service.

24/09/2021
My washing machine broke down yet again. Due to the Covid lockdown I was expecting a delay of 4-5 days. I informed them that it was urgent. Mt Barath - the manager called me and the repair was carried out on premises the very next day by an excellent service person Ruwan. Overall extremely satisfied. Well done Abans.

My Washing machine broke down and after an initial delay of over 2 weeks I spoke to Ms. Regina who immediately got to work on my case, setup the visit, sent the technician Ruwan who was very helpful and resolved the issue within 1 day. I was extremely impressed with the service. Ms. Regina even contacted me after the fix to see whether everything was completed correctly. Next time I plan to open the issue and chase it up with Ms. Regina directly. Thanks once again.

The Abans 18inch stand fan I bought in May stopped working and I took it to the Center. The Custermer service officer Miss. Regina, took it for service and updated me after 5 working days and informed they have to replace new one as the old one is not in repairing condition. She gave back the old one with a Delivery order and she checked after 3 days and I informed her I didn't receive it. She took care of that and I received a new one. She even called me back after 5 days asked about the condition of the fan. Good and caring service I experienced in Srilanka. Thank you Abans.

Thank you for the excellent service during the pandemic. I can always count on Barath and Vikshan to help out in an emergency. Really appreciate your support at this critical time.

Very good effort made by call centre supervisor Navoshi Perera. She solved a problem that wasn’t handled by anyone else for over three weeks. Was very disappointed in Abans until she handled my case and got the technical team to come one day later to fix my a/c. I believe the technical team is lying to the rest of the abans team by saying they are calling customers and then saying the customers aren’t answering their phones and that’s why they aren’t going for repairs. Please see to it that this is rectified. Again, great effort by Navoshi Perera to quickly fix my problem and to handle it respectfully.

I purchased a LG washing machine last December 2021, and had continuous breakdowns aince January this year, repeated visits of technician didn't help much and after turning it over to the service centre I had to wait for over a month due to COVID Lockdown. Whenever I visited the SC I was very disappointed over the bad quality service I and others received. But on my last visit I spoke to Regina of SC and she took over and made sure the repaired machine was delivered promptly and made sure it was installed by a technician. Even after the delivery and installation, Regina made it a point to check with me about how the machine was operating post repairs.
I was quite impressed and felt positive about the SC only after receiving this excellent service from Regina. Hope others would emulate.

Thank you Regina and the SC team.

Great service from Abans team. I had a Hoover Dishwasher to be serviced and the service coordinator Regina called to ask details and scheduled the technician to come at a specific time. She called later to check on the job being completed. Very helpful and responsive. The technician Chathura also was very polite and efficient and trained well to do the job.

Govind Nangrani

I have a very good customer care service experience with Abans service centre.
Thanks a lot.
Keep it up.

Authorized Service provider and service center for LG products. Parking available. Good customer service. Spare parts for the electrical appliances are available for sale.

I visited here last week and had my TV repaired. Service is good. Just don't waste your time calling them. They never answer the phone. You have to visit them to get your work done.

I highly do not recommend this Abans service centre wellawatta. Its been over 3 weeks since I have requested to repair my refrigerator. We paid Rs. 16000. Always lieing to the customer and giving wrong information by Mr. Thennakoon. They just need the payment only. My job no is HOLGFR190721F068