Abans Service Center

Abans washing machine AWF550 purchased from the Duty-free shop at BIA stopped working after two years and five months. After inspecting the washing machine by Abans technician he removed and took the circuit board with him for repairs and replaced the same after few weeks, but still it was not working due to faulty repair, then he took the same back for repair and now Abans says the circuit board has to be replaced but they don't have the circuit board in stock and they don't know when they will receive new circuit board. We have been calling them repeatedly for more than a month to follow up but no use. We have already paid for inspection charge + repair charge for a non-working circuit board, also I visited their service center in wellawatta to inquire about the status of my complain, unfortunately their response is very much irresponsible, rarely they answer the telephone call, Abans service is horribly poor. I never recommend Abans products.

My Complain (JOB CARD) No: HOLGPB221121W047

There is a customer representative here ms Afsa
She the most horrible person I ever had the misfortune to speak to.
She just likes to sit her ass down al day and bullshit the customers. Nothing ever gets done by her. Honestly she should go home get some menial labor job where she can’t do any harm
The least this idiot could do is Jz shut up and listen.

Very bad after service
don't waste your time calling this company
In Vain
Never answer a phone call
false promises
quality cannot be recommended
service is very poor
0 stars

Don`t use this services. This staff and manager liers. My washing machine PCB board is missing. Still no reply. Manager name is Mr waruna.

Abans don’t need competitors, their own service staff which they pay monthly make customers dissatisfied

Job Number: HOHIAC050421F047
Payment Date: 28 Apr 2021

Very unprofessional. No trail of the problem reported or they are too lazy to look for it. Everytime i call i had to re- state the problem. Although they promise to get back, they never get back. Very poor after sales service,

Called for a service of a washing machine on 9th March 2021 to Kandy branch. I did not receive a technician until today. Called repeated several times. No response.

I would appreciate if the management takes the necessary arrangement to regulate the proper service.

REF No. GOABAC120523S0178.

Very poor after sales services.i called sampath from galle branch n thrice he did not turn up inspite of getting the confirmation.why are you selling these items n giving false promises

Very poor after sales services.i called sampath from galle branch n thrice he did not turn up inspire of getting the confirmation.why are you selling these items n giving false promises.

Tried many many times and cannot get through to service center.very bad service.unbelievable,
They don't even answer the calls Looks like the operators has other things to do than servicing the customers.

Tried many many times and cannot get through to service center.very bad service.unbelievable

Can someone please call 0777521510

When you call 0115 555 888 number its keep on saying "We are sorry to keep you waiting" again and again without answering. It was the same the 4 times I called. I am typing this while listening to this recording for nearly one hour. Just once after a long wait some one came on line and while I tried to enquire about my washing machine part which was removed and taken for repairs on 22 March 2022 by Malith of Abans the operator who answered my call put me on hold even before I could say a few words. Appreciate if you can provide us with some reliable numbers to check on the appliances that were taken for repairs. Still the recording is going on. "We are sorry to keep you waiting"

I visited here last week and had my TV repaired. Service is good. Just don't waste your time calling them. They never answer the phone. You have to visit them to get your work done.

Job no: HOLGWM300621W0198 මැෂින් එක හදන්න දුන්නේ 2021/06/30. අද වෙනකන් තවම හදලා නෑ. කෝල් 50 වඩා ගත්තා, මේල් 10 වඩා යැව්වා. එතනට 10 වතාවකට වඩා ගියා. කිසිම කෙනෙක් හරියට තොරතුරක් ලබා දුන්නේ නෑ. 2021/10/ 12 ගියා එවිට මට කිව්වේ සිස්ටම් එක අවුල් වෙලා මැශින් එක පෙන්නන්නේ නෑ කියලා. වරද මගේද? මොවුන්ගේද? ඒත් අද වෙනකන් නියමිත දිනයක් කියන්නේ නෑ. කෝල් සෙන්ටර් එකෙන් කෝල් එක අන්ස්වර් කරලා දන්වන්නම් කියනවා පමණි. කිසිම ඇමතුමක් නෑ. කළමනාකාර තුමනි මේ පිළිබදව සොයා බලන්න.

I purchased a LG washing machine last December 2021, and had continuous breakdowns aince January this year, repeated visits of technician didn't help much and after turning it over to the service centre I had to wait for over a month due to COVID Lockdown. Whenever I visited the SC I was very disappointed over the bad quality service I and others received. But on my last visit I spoke to Regina of SC and she took over and made sure the repaired machine was delivered promptly and made sure it was installed by a technician. Even after the delivery and installation, Regina made it a point to check with me about how the machine was operating post repairs.
I was quite impressed and felt positive about the SC only after receiving this excellent service from Regina. Hope others would emulate.

Thank you Regina and the SC team.

Very unprofessional. No trail of the problem reported or they are too lazy to look for it. Everytime i call i had to re- state the problem. Although they promise to get back, they never get back. Very poor after sales service!

Very well responded at the counter and friendly approach I thank the the counter staff who did a tremendously a best service to the customer

I came here to fix my blender which is under warranty. I would like to mention that overall experience was excellent.

This service center related to my Air conditioner (free service), didn’t come for service for a year, try to contact the Kurana service center, they relocated the place, phone is also not responding to the branch, i physically went to the place and open a new job, didn’t get any response from them, so I contacted wellawata head office, they again gave me a job number. It’s the company’s responsibility to do the follow-ups thus products are depreciated soon as a result customers need to bear the cost. Please try to improve your service. Abance is a recognized name, pls don’t spoil it.

I've had a positive experience with them, and I believe you'll be satisfied with their services as well.