Abans Service Center

A corrupted institution. Service standards & safety of the products handed over for repair is not ensured by the Service centre. It is not a customer centric institution.

Worst customer service care ever
Pls don't buy their ACs if your working some where
Coz they don't provide services for working customers
They pe
Provide their services for whome stay at home during week days.try to avoid buying their products

Pl

I purchased a LG washing machine last December 2021, and had continuous breakdowns aince January this year, repeated visits of technician didn't help much and after turning it over to the service centre I had to wait for over a month due to COVID Lockdown. Whenever I visited the SC I was very disappointed over the bad quality service I and others received. But on my last visit I spoke to Regina of SC and she took over and made sure the repaired machine was delivered promptly and made sure it was installed by a technician. Even after the delivery and installation, Regina made it a point to check with me about how the machine was operating post repairs.
I was quite impressed and felt positive about the SC only after receiving this excellent service from Regina. Hope others would emulate.

Thank you Regina and the SC team.

Abans don’t need competitors, their own service staff which they pay monthly make customers dissatisfied

Job Number: HOHIAC050421F047
Payment Date: 28 Apr 2021

Very unprofessional. No trail of the problem reported or they are too lazy to look for it. Everytime i call i had to re- state the problem. Although they promise to get back, they never get back. Very poor after sales service,

I would like to thank you very much for your service. I would like to express my heartfelt gratitude to you for resolving my issue in the right way, even if it is too late. At the same time I would like to highly appreciate the dedicated service of your Abans team. Heartfelt thanks to the Vavuniya Abans team. My thanks to the mulliyawalai Abans manager who was very focused on this issue.

Very very poor service.till 2020 March they haven't washing machine output pipe and they no need to resoul our issues. I'm totally disappointed, why we buy everything from ABANS.

Very unprofessional. No trail of the problem reported or they are too lazy to look for it. Everytime i call i had to re- state the problem. Although they promise to get back, they never get back. Very poor after sales service!

Great service from Abans team. I had a Hoover Dishwasher to be serviced and the service coordinator Regina called to ask details and scheduled the technician to come at a specific time. She called later to check on the job being completed. Very helpful and responsive. The technician Chathura also was very polite and efficient and trained well to do the job.

Govind Nangrani

Called for a service of a washing machine on 9th March 2021 to Kandy branch. I did not receive a technician until today. Called repeated several times. No response.

I would appreciate if the management takes the necessary arrangement to regulate the proper service.

I gave a washingmachine for them to service then they say they have no parts and want to get more money off me so they asking for 4300 lkr just to return the item back without even doing anything. When I complained about it they increased the price to 6300! These people are just mad! After sales is minus zero. Do not buy anything from them in the first place.

Wanted to get parts of a Forbes water filter purchased from Abans but said parts are not available. Gave a number of a supplier who no more works for Abans.

They are trying to improve good customer service using modern technology but some processes are in traditional way. Some approval process within the departments is not improved yet. After informing about the complaint, customer should be follow up the progress.

A place where you can get repairs for your electronics and electronic equipments bought through Abans showrooms. There is more waiting in the line to get repairs. You can not get laptop repairs here. You should go to Abans IT centre in duplication road to get Laptop repairs

One should never give any appliance for repair unless for warranty repairs. They will rip you clean for non warranty repairs and if you dont want to repair after quote a fee of Rs, 500.00 is charged to get your equipment bank, even though it took less than 5 mts.for quote

Experience some delay in parts inquiries but representatives are friendly. However phone lines are always busy.

Worst customer service. Don't buy anything from Abans. I bought a new refrigerator. Stopped working after 11 days. And they refuse to give me a new one. They said they can't do anything.if I want a new one go to Consumer Affairs Authority and make a complaint.

I have a very good customer care service experience with Abans service centre.
Thanks a lot.
Keep it up.

When it comes to repairs they take there own time even after paying the full amount for the repairs. Very very disappointed.

Very bad experience! Waited for 3 months to replacing part to arrive then they said its problem of panel so its beyond repairable level and not worthy to replace it.some local technician already diagnosed the problem and confirmed us its not problem of panel and its a power PCB problem.