Abans Service Center

Very well responded at the counter and friendly approach I thank the the counter staff who did a tremendously a best service to the customer

I came here to fix my blender which is under warranty. I would like to mention that overall experience was excellent.

This service center related to my Air conditioner (free service), didn’t come for service for a year, try to contact the Kurana service center, they relocated the place, phone is also not responding to the branch, i physically went to the place and open a new job, didn’t get any response from them, so I contacted wellawata head office, they again gave me a job number. It’s the company’s responsibility to do the follow-ups thus products are depreciated soon as a result customers need to bear the cost. Please try to improve your service. Abance is a recognized name, pls don’t spoil it.

I've had a positive experience with them, and I believe you'll be satisfied with their services as well.

One of the best customer service. You can get your job done easily within few minutes. Very friendly and efficient staff. Highly recommend!

Great service was provided and quick job done.the entire team who attended for my job was very helpful, & attentive.pretty impressive & thank you.

Very poor service my refrigerator was informed to them in Februaru this year and they said a parts need to be replaced. They only picked it up 4 months later.and UpToDate excuse is no part.very poor and useless service will never touch abans products in future.

I've been trying to get an internal service done for my air conditioner because of low cooling, its been more than one month & i have made 6 calls still abans couldn't fix it
I want to buy another air conditioner but definitely not from abans because they give so many guarantees before you buy but after we have to beg for them

Very Poor service. I informed of a defect in my Washing machine on the 7th July. My Job no is HOLGWM070723F0903 and was told a technisian will visit within 4 working days. Since no one visited I phoned and inforemd on the 5th day for which the call center assured that some will visit immediatly. Agin on the 7th day I informed and wanted to speak to a manger to complaint. However the call center informed it will be actioned immediatly. Today is 17th July noone has visited.

Very bad after service
don't waste your time calling this company
In Vain
Never answer a phone call
false promises
quality cannot be recommended
service is very poor
0 stars

REF No. GOABAC120523S0178.

Very poor after sales services.i called sampath from galle branch n thrice he did not turn up inspite of getting the confirmation.why are you selling these items n giving false promises

Very poor after sales services.i called sampath from galle branch n thrice he did not turn up inspire of getting the confirmation.why are you selling these items n giving false promises.

There is a customer representative here ms Afsa
She the most horrible person I ever had the misfortune to speak to.
She just likes to sit her ass down al day and bullshit the customers. Nothing ever gets done by her. Honestly she should go home get some menial labor job where she can’t do any harm
The least this idiot could do is Jz shut up and listen.

Don`t use this services. This staff and manager liers. My washing machine PCB board is missing. Still no reply. Manager name is Mr waruna.

Tried many many times and cannot get through to service center.very bad service.unbelievable,
They don't even answer the calls Looks like the operators has other things to do than servicing the customers.

Tried many many times and cannot get through to service center.very bad service.unbelievable

Can someone please call 0777521510

Dear Abans
I'm not certain whether anyone bothers to read what customers write. Not any of the Directors et al, I'm sure. For the last three days, I've been trying to get a front lock for a Mitsubishi pedestal fan. The Agent who spoke to me on two separate occasions assured the service centre would call me. Today, the Agent transferred my call. All I got was a recording: This number is not in use. Up to the moment of writing zilch. This is not the first time I've been disappointed with Abans. So it's just another disappointed customer. Thank you Abans

When you call 0115 555 888 number its keep on saying "We are sorry to keep you waiting" again and again without answering. It was the same the 4 times I called. I am typing this while listening to this recording for nearly one hour. Just once after a long wait some one came on line and while I tried to enquire about my washing machine part which was removed and taken for repairs on 22 March 2022 by Malith of Abans the operator who answered my call put me on hold even before I could say a few words. Appreciate if you can provide us with some reliable numbers to check on the appliances that were taken for repairs. Still the recording is going on. "We are sorry to keep you waiting"

Very bad service. They don't even answer the calls Looks like the operators has other things to do than servicing the customers.

Bottle cooler been at the service Center since 6th November 2021.
Unable to get through to service Center even after being on hold for more than 1 hour.
Spoke to the manager Thilina, who said they will look into and send a quote but blocked my number subsequently.
Who do we turn to?
Is there no higher level manager who can sort out matters properly.
Utterly disappointed.